Liza Girgis
Miami,FL
Summary
Trilingual professional with extensive experience in education, administration, and digital content review. Known for high productivity, meticulous attention to detail, and a commitment to upholding quality and compliance standards. Skilled in content moderation, data analysis, and cross-functional collaboration to enhance user experience, and safeguard institutional reputation.
Overview
8
8
years of professional experience
Work History
Academic Supervisor
Miami International Language Academy
Miami, FL
11.2024 - Current
- Led the recruitment, onboarding, and ongoing coaching of ESL teachers and administrative staff, ensuring high instructional standards and a positive learning environment.
- Utilized Microsoft Excel for payroll, data collection, and reporting. Created and managed documents and presentations in Word and PowerPoint for meetings and training sessions.
- Conducted regular classroom observations, and provided actionable feedback to support teacher development, and enhance student learning.
- Collaborated with cross-functional departments, such as marketing, to organize and promote events and initiatives.
- Served as the primary point of contact for resolving student issues, with a focus on supporting F-1 international students, and ensuring compliance with visa requirements, as well as school accreditation standards.
- Administered student surveys, collecting and analyzing data to inform continuous program improvement.
- Manage multiple priorities (e.g., teacher recruitment, payroll, and event coordination) simultaneously.
Lecturer, Spanish
University of Miami Division of Continuing and International Education
Miami, FL
02.2022 - 11.2024
- Design comprehensive Spanish curriculum for intensive courses, including specialized programs tailored for professionals.
- Develop engaging digital instructional content and interactive activities, utilizing educational technology to enhance learning outcomes.
- Evaluate student performance and provide constructive feedback to ensure achievement of learning objectives.
Spanish Instructor
University of Toronto
Toronto, Canada
09.2020 - 04.2021
- Designed class activities for a multicultural student body.
- Integrated Hispanic culture into coursework using multimedia and interactive tools.
- Efficiently managed multiple tight deadlines, including grading, lesson preparation, and MA coursework.
Special Education Assistant Teacher, French & ESL
Père-Philippe-Lamarche French Catholic High School
Toronto, Canada
02.2020 - 06.2020
- Provided targeted and specialized instruction in French for students with learning difficulties from French-speaking origins from different countries.
- Guided students during their adaptation process to their new school environment.
Corporate Trainer - Bilingual Investment Fund Advisor - Bilingual Customer Service Specialist
Tangerine Bank (Scotiabank)
Toronto, Canada
11.2017 - 08.2019
- Facilitated the first bilingual sales and service training at Tangerine Bank, enhancing new hires’ banking knowledge and sales skills.
- Provided engaging presentations, customizing approach to a wide range of students.
- Oversaw and evaluated new hire performance, providing 1-1 coaching.
- Tracked, and communicated performance and results with respective managers.
- Communicated effectively with cross functional teams daily.
- Achieved and surpassed sales and interaction targets through effective outbound sales calls and team collaboration.
- Facilitated communication with clients in both English and French effectively.
- Managed a portfolio of accounts, providing investment recommendations and processing transactions.
- Provided technical support to clients. Troubleshooted/ Solved issues related to Tangerine website, customer cards, and online accounts.
Education
TEFL Certification - Teaching English as a Foreign Language
01.2022
Master of Arts - Spanish
University of Toronto
Canada01.2021
Honors Bachelor of Arts - Spanish
University of Toronto
Canada01.2017
Bilingual (French-English) high school diploma -
Mgr-de-Charbonnel
01.2013
Skills
- Fluency in English, French, and Spanish
- Exceptional communication skills
- Curriculum design and development
- Content moderation and review
- Adherence to digital guidelines and standards
- Data analysis and trend identification
- Quality assurance and compliance
- Fast-paced, high-volume task management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Problem solving and decision-making
- Training program development, management, and delivery
- Learning management system (LMS) administration
Awards Conferences Publications
- Shortlisted for the 2021 Teaching Excellence Award (Top 14), University of Toronto, Canada.
- Published research on counternarratives in Caribbean art, demonstrating analytical and writing skills.
- Presented at the Caribbean Studies Conference 2021, showcasing expertise in cultural and demographic trends.
Skills Highlights
- Fluency in English, Spanish & French. Exceptional communication skills in these languages.
- Proficient in Microsoft Office Suite
- Strong understanding of curriculum design, development, adult learning and instructional design methodologies.
- Training program development, management, and delivery.
- Performance evaluation and metrics
- Expertise with Learning Management System (LMS) administration.
Timeline
Academic Supervisor
Miami International Language Academy
11.2024 - Current
Lecturer, Spanish
University of Miami Division of Continuing and International Education
02.2022 - 11.2024
Spanish Instructor
University of Toronto
09.2020 - 04.2021
Special Education Assistant Teacher, French & ESL
Père-Philippe-Lamarche French Catholic High School
02.2020 - 06.2020
Corporate Trainer - Bilingual Investment Fund Advisor - Bilingual Customer Service Specialist
Tangerine Bank (Scotiabank)
11.2017 - 08.2019
TEFL Certification - Teaching English as a Foreign Language
Master of Arts - Spanish
University of Toronto
Honors Bachelor of Arts - Spanish
University of Toronto
Bilingual (French-English) high school diploma -
Mgr-de-Charbonnel
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