Liza Espiritu
Whitby,ON
Summary
Dedicated administrative professional with experience in providing comprehensive and high-quality administrative and clerical support to multidisciplinary/leadership teams in a constantly evolving environment. Known for reliability, proficiency in technology, organizational abilities, and collaborative mindset to meet seamless team operations and goal achievement.
Overview
14
14
years of professional experience
Work History
Administrative Assistant II, General
KITE Rehabilitation and Innovation Clinics-University Centre and Lyndhurst Centre
01.2024 - 08.2024
- Ensured both clinics’ flow of operation is well-organized and efficient.
- Delivered excellent customer service through prompt responses to patient inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping, involving multiple spreadsheets, with diligent data entry and database management for vital company information.
- Liaised with Accounting Department and solved patient billing-related matters.
- Collected and validated all clinicians’ timesheets for payroll processing.
- Supported staff and team leaders through scheduling patient appointments, organizing department meetings, taking minutes, coordinating with patients, and preparing crucial documents.
- Optimized calendar management for both clinics by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Clinical Coordinator
EHN-Bellwood Health Services
11.2022 - 11.2023
- Supported leadership/management team in taking minutes, processing Word documents & Excel spreadsheets, scheduling staff meetings (including food catering coordination) & virtual set-ups, booking rooms, and ad hoc projects.
- Liaised with clinical and medical teams, involving exposure to sensitive and confidential information, to address daily operational concerns.
- Created 5-8 client lists daily for group session attendance.
- Created signage that benefit clients and staff navigate the impact of schedule changes to ensure a smooth transition.
- Produced accurate and customized schedule, calendar, and other materials for all incoming clients.
- Entrusted for modifying individual client files on EMR with key information updates.
- Monitored and maintained 15 room booking calendars for various programming, meetings, & company events.
- Continued to train and mentor colleagues to troubleshoot changes in company technology and new processes.
Administrative Assistant
EHN-Bellwood Health Services
12.2011 - 11.2022
- Supported leadership teams in taking meeting minutes, creating/updating spreadsheets, typing confidential correspondence and formatting policies and procedures, performing audits, booking employee candidate interviews, and other special projects.
- Assisted nursing manager with staff scheduling needs and educational training coordination.
- Took charge in absence of Bed Management Coordinator, Nursing Unit Clerk, Clinical Coordinator, and Bellwood Receptionist.
- Provided directions and guidance to all visitors in completing health screening procedures and confidentiality agreement form, as well as, self-administered Rapid Antigen Test upon entering the building during pandemic.
- Proactively supported the two nursing team floors to aid in daily operational needs.
- Processed pertinent details and documents on client EMR system.
- Trained and mentored several colleagues to complete workloads.
Nursing Department Unit Clerk
Bellwood Health Services Inc.
04.2010 - 11.2010
- Acted as a liaison between the nursing manager and the nursing team to relay vital communications, including educational trainings, flu vaccination campaign, company updates, safety concerns, etc
- Assisted nursing manager with scheduling to ensure complete staffing is in place.
- Created and managed department contact information.
- Organized and flagged all clients’ laboratory work results/reports for a nurse to review.
- Completed physicians’ orders daily, including booking and coordinating outside appointments for inpatients.
- Served as the first point of contact at nursing station answering inquiries, relaying messages, and intervening on any client safety issues that are observed.
Education
Intermediate Microsoft Excel 2019/Office 365 - Professional Development
University of Waterloo
01.2023
Office Administration-Medical Diploma -
Seneca College
Toronto, ON08.2009
Skills
- Attention to detail
- Organizational skills
- Prioritization
- Verbal & written communication
- Customer and client relations
- Epic and KIPU EMR
- Microsoft Office Suite
- Virtual meeting platforms
- Typing speed of 60 WPM
- Ability to perform independently and collaboratively
- Flexible and adaptable
Timeline
Administrative Assistant II, General
KITE Rehabilitation and Innovation Clinics-University Centre and Lyndhurst Centre
01.2024 - 08.2024
Clinical Coordinator
EHN-Bellwood Health Services
11.2022 - 11.2023
Administrative Assistant
EHN-Bellwood Health Services
12.2011 - 11.2022
Nursing Department Unit Clerk
Bellwood Health Services Inc.
04.2010 - 11.2010
Office Administration-Medical Diploma -
Seneca College
Intermediate Microsoft Excel 2019/Office 365 - Professional Development
University of Waterloo
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