Liza Crawley
Calgary
Summary
Executive Assistant & Online Business Manager with experience in supporting executives through effective calendar management, stakeholder coordination, and administrative tasks. Skilled in process optimization, project management, and streamlining workflows to help drive business efficiency and growth. With over 5 years of experience in residential real estate and commercial lease administration, I have developed a strong foundation in CRM management, lease negotiations, and client relations. Focused on fostering clear communication and supporting smooth operations between executives, clients, and vendors.
Overview
11
11
years of professional experience
Work History
Virtual Executive Assistant
VEA
06.2023 - 03.2025
- Facilitated seamless communication and collaboration between executives, departments, and external stakeholders.
- Enhanced operational efficiency by implementing organizational systems, automating processes, and optimizing administrative workflows.
- Managed complex scheduling, calendars, and travel arrangements to maximize executive productivity.
- Resolved daily operational challenges with a proactive and detail-oriented approach.
- Controlled budgets, tracked expenses, and maintained financial accuracy through meticulous invoicing and reporting.
- Leveraged a diverse range of software tools, quickly mastering new platforms to improve workflow and efficiency.
- Provided data-driven insights and research to support executive decision-making.
- Oversaw project timelines, delegated tasks, and coordinated team operations to ensure business objectives were met.
- Assisted in process development and documentation, creating SOPs to streamline operations and improve team efficiency.
- Supported business growth by analyzing workflows, identifying bottlenecks, and suggesting process improvements.
- Managed client communications, contracts, and deliverables to ensure smooth project execution.
- Demonstrated professionalism, resourcefulness, and adaptability in virtual environments, earning consistent positive feedback from clients.
Commercial Lease Administrator & Executive Assist
Orange Group Commercial Real Estate
11.2022 - 06.2024
- Managed lease negotiations and renewals for optimal tenant satisfaction and retention rates.
- Conducted market analysis, prepared presentations, and supported tenant marketing.
- Managed CRM for tracking lease agreements, tenant communications, and business data.
- Provided executive support: calendar management, document preparation, and research.
- Supported business operations, ensuring efficient communication and workflow.
- Assisted in the acquisition process through comprehensive due diligence research and analysis of potential properties.
Move In Concierge
Virtuo
05.2019 - 03.2020
- Served as the primary point of contact and advocate for clients, guiding them seamlessly through the entire moving process from start to finish.
- Coordinated with service providers to ensure high standards of customer care, efficiency, and service excellence.
- Adapted quickly to new processes and strategies, enhancing workflow efficiency and overall productivity.
- Maintained and optimized company procedures while remaining agile in implementing new initiatives.
- Delivered an outstanding customer experience by providing proactive, empathetic, and solution-oriented support throughout the move.
Office Manager & Procurement Coordinator
PCC Integrate
09.2017 - 05.2019
- Managed daily operations for the head office and two regional locations, overseeing administrative functions, corporate travel, and employee leave tracking.
- Led procurement efforts, negotiating vendor contracts, controlling purchasing costs, and ensuring timely inventory management for office and project needs.
- Reviewed and maintained memberships, insurance policies, and service warranties, ensuring compliance and seamless renewals.
- Developed and optimized workplace procedures in collaboration with multiple departments to enhance efficiency and productivity.
- Organized corporate meetings, Lunch & Learns, and team-building events within budgetary guidelines.
- Responded to client inquiries professionally while maintaining strong relationships with vendors and service providers.
- Handled confidential company documents, maintained organized digital and physical filing systems, and prepared financial reconciliations and executive reports.
Real Estate Associate
Maxwell Southstar
11.2013 - 12.2018
- Developed and maintained a diverse portfolio of properties across residential, commercial, and industrial sectors, tailored to varying client needs and budgets.
- Assisted clients in finding ideal properties by assessing their specific requirements and financial constraints.
- Evaluated market risks and trends to advise clients on the best investment opportunities in their best interest.
- Provided expert guidance on current market conditions, keeping clients informed and up-to-date.
- Managed contract drafting, negotiations, and completed all administrative tasks for each transaction.
- Delivered exceptional customer service, fostering long-term relationships, repeat business, and client referrals.
Education
Real Estate Licensing And Certification - Real Estate
RECA
Calgary, AB01.2013
Business Administration - Marketing
Mount Royal University
Calgary, AB01.2009
High School Diploma -
Henry Wise Wood High School
Calgary, AB01.2007
Skills
- Executive Support & Virtual Assistance
- Project Management & Process Optimization
- Vendor Relations & Procurement Management
- Client Relations & Customer Service
- AI Platforms & Automation Tools
- Cross-Functional Collaboration & Team Coordination
- Financial Management & Expense Tracking
- Contract Drafting & Negotiation
- Process Development & SOP Creation
- Data Analysis & Reporting
- MS Office Suite (Teams, Planner, SharePoint)
- Adobe Software Proficiency
- G Suite (Google Workspace)
- CRM Software
- Problem Solving & Critical Thinking
Languages
English
Native or Bilingual
Russian
Limited Working
Timeline
Virtual Executive Assistant
VEA
06.2023 - 03.2025
Commercial Lease Administrator & Executive Assist
Orange Group Commercial Real Estate
11.2022 - 06.2024
Move In Concierge
Virtuo
05.2019 - 03.2020
Office Manager & Procurement Coordinator
PCC Integrate
09.2017 - 05.2019
Real Estate Associate
Maxwell Southstar
11.2013 - 12.2018
Business Administration - Marketing
Mount Royal University
High School Diploma -
Henry Wise Wood High School
Real Estate Licensing And Certification - Real Estate
RECA
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