Liza Ahmad Nazir
Halifax
Summary
Dynamic professional with a proven track record in cultural competence and customer service, exemplified during tenure at the Canadian Museum of Immigration at Pier 21. Skilled in POS systems and interpersonal communication, I excel in creating engaging visitor experiences and managing high-stress situations with a calm demeanor. Achieved significant visitor satisfaction through innovative engagement strategies.
Overview
2
2
years of professional experience
Work History
Heritage Interpreter
Canadian Museum of Immigration at Pier 21
06.2024 - 08.2024
- Interpret exhibit, answer questions, and share information about history of Museum.
- Sell tickets,receive cash and perform end of cash reconciliation according to instruction.
- Create a welcoming experience for visitors.
- Handle transaction at the ticket counter.
- Provide a brief description of map of the museum.
- Encourage visitors to join hand-on activities.
- Ensure visitor satisfaction with excellent costumer services and communication skills.
- Conduct daily opening and closing operations of the Museum.
- Help to orient new Visitor Experience staff and volunteers
Waiters
Efes Turkish Cuisine
05.2023 - 06.2024
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Teacher's Assistant
Beykent Ilkokulu
10.2022 - 01.2023
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Excellent communication skills, both verbal and written.
- Mentored and tutored individual students needing additional help.
Education
High School Diploma -
Citadel High School
Halifax, NS06-2025
Skills
- Interpretation
- Interpersonal communication
- Cultural competence
- Stress management
- Calm demeanor
- Customer service
- POS systems expert
- Multi-task management
Languages
Turkish
Native or Bilingual
Persian
Professional Working
Timeline
Heritage Interpreter
Canadian Museum of Immigration at Pier 21
06.2024 - 08.2024
Waiters
Efes Turkish Cuisine
05.2023 - 06.2024
Teacher's Assistant
Beykent Ilkokulu
10.2022 - 01.2023
High School Diploma -
Citadel High School
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