Liz Mayo
Salinas
Summary
Results-oriented Sales Representative experienced in enhancing customer retention through relationship building and in-depth product knowledge. Achieved success in attracting new clientele by employing effective communication and problem-solving strategies. Focused on delivering exceptional customer service and mentoring new associates to support overall sales objectives.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Salesperson
TruConnect
Salinas
06.2024 - 04.2026
- Guided customers in selecting mobile plans and devices that aligned with their needs, enhancing overall satisfaction.
- Assisted customers in selecting appropriate products or services for their needs.
- Built strong relationships with clients to enhance customer loyalty and satisfaction.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Collaborated with team members to achieve sales targets and improve store performance.
- Developed new business opportunities through targeted cold calling campaigns, expanding customer base.
- Prepared and delivered appropriate presentations on products and services.
- Provided training to new staff on sales techniques and product knowledge essentials.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Modeled products for advertising campaigns to enhance visual appeal.
Delivery Driver
Instacart
Salinas
09.2019 - 05.2024
- Delivered groceries to customers efficiently and safely.
- Navigated routes using GPS technology to optimize delivery times.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Communicated with customers regarding delivery status and special requests.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Handled merchandise in accordance with product handling standards.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Assisted warehouse personnel in packing orders when necessary.
Uber Eats Driver
Uber Eats Delivers
Salinas
05.2019 - 05.2024
- Managed delivery schedules to optimize route efficiency and minimize wait times.
- Communicated effectively with customers regarding order status and delivery times.
- Coordinated delivery times with customers to enhance satisfaction and streamline operations.
- Maintained vehicle cleanliness and ensured safe driving practices during deliveries.
- Followed health and safety guidelines during food handling and transportation.
- Updated regular customers on new products and services to keep them informed and engaged.
- Cultivated strong relationships with customers to foster loyalty in a fast-paced environment.
- Identified prospective customers by using business directories and following leads from existing clients.
- Conducted cold calls to introduce company services to potential customers.
Taxi Driver
Lyft And Uber
Salinas
12.2020 - 03.2024
- Ensured passenger safety by following traffic laws and regulations.
- Navigated city streets efficiently to provide timely transportation services.
- Provided door-to-door service for passengers in a safe and courteous manner.
- Responded promptly to customer inquiries regarding transportation options and estimated travel time.
- Monitored traffic conditions to determine most efficient route.
- Inspected tires, lights, brakes, gas level, oil level. prior to each trip.
- Collected fares according to established rates and ensured fare accuracy through use of meters and GPS systems.
- Communicated effectively with dispatchers via two-way radio system throughout shift.
- Determined pickup assignments and shift schedule by checking in with dispatch service.
- Stayed informed of changing roads, detours, new addresses, traffic patterns and local events that could impact customer travel plans.
- Handled emergency situations calmly and followed protocol for passenger safety.
- Assisted passengers with special needs, ensuring a comfortable and safe ride.
- Maintained detailed records of trips, including pick-up and drop-off times, mileage and fares collected.
- Built rapport with regular customers to encourage repeat business.
- Implemented marketing and other strategic plans to generate new business.
- Supervised driver teams, created shift schedules and maintained reservation calendar.
- Mastered advanced vehicle technologies and company's dispatch software for clear communication with customers and dispatch.
- Provided feedback to management on route issues or customer concerns.
Security Officer
Nightshift Street Ministries
Salinas
11.2017 - 05.2018
- Conducted regular patrols of premises to detect and deter potential security threats.
- Monitored facility access to ensure safety and security for clients and staff.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Guarded restricted areas to prevent unauthorized entry.
- Responded promptly to incidents, providing immediate assistance and support as needed.
- Observed patrons and customers to quickly address security situations.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Performed first aid and CPR during emergency situations.
- Maintained accurate logs of all security related activities.
- Maintained detailed logs of daily activities, incidents, and client interactions for records.
- Monitored premises and recorded activity in daily officer reports.
- Completed incident reports to record security or loss prevention incidents.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Adhered to post orders while maintaining a visible presence around the property.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
Cashier Team Lead
Kmartcorp
Salinas
05.2015 - 05.2017
- Supervised cashier team, ensuring smooth operations and positive customer interactions.
- Trained new cashiers on company policies and efficient checkout procedures.
- Managed cash registers, balancing transactions and maintaining accurate cash flow.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted customers with inquiries, resolving issues to enhance service quality.
- Assisted customers with locating items within the store when requested.
- Coordinated scheduling for cashier staff to ensure optimal coverage during peak hours.
- Managed scheduling, payroll, and time off requests for team members.
- Conducted regular team meetings to communicate updates and reinforce best practices.
- Implemented loss prevention strategies, minimizing theft and ensuring store security.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed refunds and exchanges according to company policy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Coordinated with other departments to provide support during peak hours.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Performed daily opening and closing procedures for the register area.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
Deli Clerk
Mi Pueblo Food Center
Salinas
06.2014 - 05.2015
- Assisted customers with product selections and provided recommendations.
- Greeted customers in a friendly and professional manner.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Informed customers of deli specials, enhancing their shopping experience and supporting sales.
- Processed customer transactions accurately using point-of-sale systems.
- Adhered to health regulations regarding food handling and sanitation standards.
- Maintained a clean and organized work area to meet health regulations.
- Managed inventory levels to maintain fresh stock, reducing waste and ensuring product availability.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Stocked shelves with fresh items daily.
- Operated slicing equipment while adhering to safety and hygiene protocols.
- Sliced meats and cheeses and weighed deli items for customers.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Rotated product on shelves to ensure freshness.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new staff on deli procedures and customer service expectations to ensure consistent service quality.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Participated in weekly team meetings to discuss performance goals or operational issues.
- Maintained records such as inventory levels or sales figures.
- Responded to customer questions regarding product availability.
- Brewed and served coffee and tea with preferred add-ins.
- Directed patrons to restrooms and other amenities within facility.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Directed patrons to restrooms and other amenities within facility.
- Tailored orders to address customer allergies and gluten concerns.
- Brewed and served coffee and tea with preferred add-ins.
Deli Clerk
Safeway
Salinas
05.2010 - 05.2014
- Prepared deli products according to company standards and customer preferences.
- Assisted customers with product selections and provided recommendations.
- Sliced meats and cheeses and weighed deli items for customers.
- Managed inventory levels, ensuring fresh stock and minimizing waste.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new staff on deli procedures and customer service expectations.
- Operated slicing equipment while adhering to safety and hygiene protocols.
- Maintained a clean and organized work area to meet health regulations.
- Prepared all food orders according to customer specifications.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
Customer Financial Services Representative
Realtor.com
Salinas
05.2009 - 09.2010
- Processed customer applications for services and payment plans, facilitating timely access to needed resources.
- Resolved customer complaints promptly, improving overall customer satisfaction.
- Resolved billing issues by collaborating with internal departments and clients.
- Assisted clients with property listings and financing inquiries, enhancing their understanding of available options.
Customer Services
McDonald's
Salinas
05.2007 - 05.2009
- Responded to customer inquiries and resolved issues to maintain high service standards.
- Documented customer service interactions in salon's computer system for efficient service tracking.
- Recorded customer service transactions to ensure accurate service history.
Education
Certificate - Cosmetology
Marinello Beauty College
Seaside, CA 05.2014 - 07.2016
Certificate - Child Development
Hartnell College
Salinas, CA 05.2002 - 05.2004
Salinas High School
Salinas, CASkills
- Sales presentations
- Sales forecasting
- Lead conversion strategies
- In-person selling
- Product knowledge
- Customer engagement
- Relationship selling
- Market research
- Effective communication
- Conflict resolution
- Problem solving
- Relationship building
- Payment processing
Languages
English
Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Salesperson
TruConnect
06.2024 - 04.2026
Taxi Driver
Lyft And Uber
12.2020 - 03.2024
Delivery Driver
Instacart
09.2019 - 05.2024
Uber Eats Driver
Uber Eats Delivers
05.2019 - 05.2024
Security Officer
Nightshift Street Ministries
11.2017 - 05.2018
Cashier Team Lead
Kmartcorp
05.2015 - 05.2017
Deli Clerk
Mi Pueblo Food Center
06.2014 - 05.2015
Certificate - Cosmetology
Marinello Beauty College
05.2014 - 07.2016
Deli Clerk
Safeway
05.2010 - 05.2014
Customer Financial Services Representative
Realtor.com
05.2009 - 09.2010
Customer Services
McDonald's
05.2007 - 05.2009
Certificate - Child Development
Hartnell College
05.2002 - 05.2004
Salinas High School