Summary
Overview
Work History
Education
Skills
Certification
Languages
Other Interests
Timeline
Generic

Liz Spera

Salaberry-de-Valleyfield

Summary

Detail-oriented IT support and data specialist with a strong analytical mindset and a background in healthcare and retail. Adept at troubleshooting, data analysis, and process improvement.


Certified in IT Support and Data Analytics, with a keen ability to optimize workflows, analyze data trends, and enhance system efficiency. Passionate about leveraging technology and data to solve problems and drive informed decision-making.


Note: Achieved permanent residency January 2025. [Canada]

Overview

13
13
years of professional experience
1
1
Certification

Work History

Board Certified Lead Pharmacy Technician, CPhT

CVS Healthcare
09.2011 - 10.2022


  • Technical Support : Assisted with troubleshooting pharmacy software systems, ensuring seamless operations.


  • Accuracy : Managed prescription data for over 2,200 weekly orders while ensuring complete compliance with federal and state regulations.


  • Optimization : Streamlined inventory management and automated ordering processes, reducing errors and improving efficiency.


  • Resolution : Identified and resolved medication, inventory, or shipping discrepancies using data tracking and reconciliation.


  • Leadership : Trained and mentored pharmacy technicians, ensuring compliance with company policies, regulatory standards, and performance metrics while enhancing team performance.


  • Service : Managed both client and medical personnel inquiries and issue resolution across multiple channels, including phone, email, and in-person interactions.

Inventory Specialist | Retail Sales

Charlotte Russe
03.2010 - 07.2011


  • Data: Utilized tracking systems to maintain optimal stock levels and reduce discrepancies.


  • Resolution : Corresponded with establishment representatives to rectify problems, such as damages, shortages, and nonconformance to specifications.


  • Documentation : Developed local training manuals and protocols to enhance workflow and onboarding.


  • Support : Assisted in training new hires, focusing on system operations and efficiency.

Education

Intensive Study - Francization

Nouvel-Envol Adult Education
Salaberry-de-Valleyfield, Québec
11-2024

Associate's Degree: Accounting -

Lone Star College
Cypress, Texas
12.2018

Coursework: Software Engineering -

Arizona State University
Tempe, Arizona
12.2016

Skills

  • IT Technical Support
  • Data Analysis Reporting
  • SQL Excel Sheets
  • Communication Collaboration
  • Problem-Solving Client Support
  • Attention to Detail Curiosity
  • Adaptability & Continuous Learning
  • Workflow Optimization
  • Training Leadership

Certification

  • Google IT Support Specialist Certification - Online | 02/2024


  • Google Data Analytics Certification - Online | 08/2024

Languages

English
Native or Bilingual
French
Limited Working

Other Interests

  • Astronomy
  • Chess
  • Cooking
  • Reading

Timeline

Board Certified Lead Pharmacy Technician, CPhT

CVS Healthcare
09.2011 - 10.2022

Inventory Specialist | Retail Sales

Charlotte Russe
03.2010 - 07.2011

Intensive Study - Francization

Nouvel-Envol Adult Education

Associate's Degree: Accounting -

Lone Star College

Coursework: Software Engineering -

Arizona State University

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Liz Spera