Liz Scarcelli
Binbrook,ON
Summary
Accomplished Pharmacy Technician Supervisor with a proven track record at Medical Pharmacies, enhancing patient care through effective problem-solving and team collaboration. Spearheaded quality improvement initiatives, boosting efficiency and reducing medication errors significantly. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Pharmacy Technician
Custom Health
01.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Onsite Pharmacy Tech
Custom Health
01.2017 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
- ONSITE at retirement homes dealing with residents and prescriptions at the homes
Pharmacy Technician Supervisor
Medical Pharmacies
01.1989 - 10.2016
- Established a strong rapport with patients by actively listening to their concerns and providing personalized recommendations for medication management.
- Developed standard operating procedures for common technician tasks, resulting in more consistent work performance across the team.
- Maintained strict compliance with state regulations, contributing to successful annual inspections and continuous operation licensure.
- Implemented quality improvement initiatives that streamlined operations, resulting in increased efficiency without sacrificing patient care standards.
- Proactively addressed potential issues through regular monitoring of equipment maintenance schedules, minimizing downtime and ensuring optimal performance.
- Facilitated smooth communication between pharmacy staff and healthcare providers to resolve discrepancies or clarify prescription orders as needed.
- Consistently met performance metrics through meticulous attention to detail, increasing overall accuracy rates while reducing medication error rates significantly over time.
Education
Diploma - Pharmacy Technician
Mohawk College of Applied Arts And Technology
Hamilton, ON04.1988
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Answering customer questions
- Patient confidentiality
- Pharmacy Ethics
- Pharmacology knowledge
- Pharmacy and customer records management
- Pharmaceutical Calculations
Timeline
Pharmacy Technician
Custom Health
01.2017 - Current
Onsite Pharmacy Tech
Custom Health
01.2017 - Current
Pharmacy Technician Supervisor
Medical Pharmacies
01.1989 - 10.2016
Diploma - Pharmacy Technician
Mohawk College of Applied Arts And Technology
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