Liz Reina
Vancouver,Canada
Summary
Professional with six years of experience in business analysis and project management. Known for driving results through effective problem-solving, strategic planning, and strong analytical skills. Proven ability to foster team collaboration and adapt to changing project needs, ensuring success in dynamic environments. Skilled in process improvement, task prioritization skills, and stakeholder communication.
Overview
13
13
years of professional experience
Work History
Porject Business Analyst
Teck Resources
01.2023 - 09.2024
- Utilized data-driven insights to inform decision-making processes, optimizing project outcomes.
- Created comprehensive documentation to support project requirements and facilitate knowledge transfer among team members.
- Established trusted relationships with stakeholders by consistently demonstrating transparency and accountability in all interactions.
- Collaborated with cross-functional teams to achieve project goals while maintaining scope and quality standards.
Business Analyst I
TELUS Corporation
06.2017 - 12.2022
- Conducted interviews to collect information on business processes to update the purchase requisition workflow and test scripts in SAP with the IT department.
- Identified improvements through analysis to the existing structure and workflows with operational stakeholders.
- Communicated the scripts needed to the IT team for the transition and testing before go live ensuring all project/process documentation is complete.
- Identified discrepancies in the cell type, bands, technology & coverage for sites in the system.
- Supported and executed training sessions for the offshore team related to the project creation process in the system.
- Provided support to peers and other team members across the business on project/process work.
Business Analyst
TELUS Corporation
01.2015 - 01.2017
- Managed purchase requisitions, purchase orders and invoices in SAP for Quebec and Ontario projects conforming to the business requirements.
- Created SAP project elements for the wireless team and update budget information in the system.
- Gathered information to identify data points to enhance business processes and outcomes.
- Updated project status/reports on internal tools to provide real time information to project/commercial managers.
Export Documentation Coordinator
Mediterranean Shipping Company
04.2014 - 12.2014
- Worked closely with cross-functional teams such as Customer Service, Logistics, Finance and Sales to solve documentation issues.
- Validated local import regulations to ensure quality and compliance in shipments.
- Analyzed interactions and processes issues in documentation level to provide improvements.
Google Apps for Business Representative
TELUS Corporation
06.2011 - 02.2014
- Troubleshooted inbound phone calls and emails related to app features - Google Apps for Work/Education to resolve customer issues quickly and efficiently.
- Participated in process improvement processes for Latin American customers by providing systems expertise.
- Improved the approval process of Google Apps for Education accounts by serving as the conduit between customers and the software development team.
- Participated in social activities and Fair Processes.
Education
Certificate - Business Analysis And Process Management
University of British Columbia
Vancouver, BC11.2025
Managing Change -
Vancouver Community College
Vancouver, BC01.2018
Certificate in Supply Chain and Logistics -
McGill University
01.2017
Bachelor Degree - Business Administration
La Salle University
01.2007
Skills
- Workflow Analysis
- Creative Thinking
- Process Improvement
- Change Management
- Microsoft Office
- SharePoint
- SAP
Otherrelatedtraining
- Planning for Process Improvement Projects Training, TELUS, 2017
- Volunteer at The Scotiabank Bowl for Big Brothers, Vancouver, 2017
Languages
French
Professional Working
Spanish
Native or Bilingual
Timeline
Porject Business Analyst
Teck Resources
01.2023 - 09.2024
Business Analyst I
TELUS Corporation
06.2017 - 12.2022
Business Analyst
TELUS Corporation
01.2015 - 01.2017
Export Documentation Coordinator
Mediterranean Shipping Company
04.2014 - 12.2014
Google Apps for Business Representative
TELUS Corporation
06.2011 - 02.2014
Certificate in Supply Chain and Logistics -
McGill University
Bachelor Degree - Business Administration
La Salle University
Certificate - Business Analysis And Process Management
University of British Columbia
Managing Change -
Vancouver Community College
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