Liz McGregor
Ottawa,ON
Summary
Dedicated and personable bilingual upper year university student from the University of Ottawa with 8 years experience in client service, searching for growth opportunities in the National Capital Regional. Extensive experience in public and private customer service, client communication/coordination, and time management. Proven ability to manage client experiences, and coordinate services and bookings while in high volume scenarios. Experienced in sales, inventory management, and team-oriented work in a range of client service environments.
Overview
6
6
years of professional experience
Work History
Visitor Experience Associate
National Gallery of Canada
Ottawa, Ontario
05.2023 - 09.2024
- Maintaining ongoing knowledge of internal gallery operations, such as private event closures, artwork maintenance, VIP visits, to prevent gaps in visitor expectations and gallery offerings.
- Resolved conflicts with visitors and members of the public in a timely and sensitive manner.
- Conducted ticket and membership sales using Galaxy POS software.
- Directed visitors around gallery space, as well as giving local area tourism directions and recommendations.
- Responsible for morning and evening installation checks, and activation/deactivation of audio and video equipment as necessary.
- Exceeded projected membership sales during department campaigns.
- Managed the use and housing of mobility aids, and assisted/instructed visitors in their use.
- Conducted inventory checks and maintained organization and stocking of various institutional literature.
Server Shift Leader
Das Lokal
Ottawa, Ontario
05.2022 - 09.2022
- Managed weekend brunch restaurant opening and closing procedures and operations, including revenue calculation and reporting, task delegation with team, and staff training.
- Conducted stock checks before opening and submitted supply orders as needed.
- Reviewed and prepared event reservation specs for dining area, including confirming pre-ordered courses with kitchen staff, and seating/table layout.
- Prepared alcoholic, espresso-based, and non-alcoholic beverages for clients as bar support.
- Addressed and resolved customer complaints, verifying satisfactory outcomes for involved parties.
Banquet and Fine Dining Server
Hilton Garden Inn and Homewood Suites
Ottawa, Ontario
10.2021 - 04.2022
Volunteer Social Event Coordinator
uOttawa Model Parliament - Simulation Parlementaire
Ottawa, Ontario
05.2019 - 01.2022
- Coordinated social events for model parliament university club, delegating smaller events and managing organization and execution of year-end gala 2 years in a row
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations (ie. liquor licensing, venue event insurance, etc.)
- Collaborated with other committee members to identify specific yearly goals and expectations from the event
- Coordinated with student media photographers and videographers for capturing important moments during the events
- Managed committee event funds to ensure cost remained under-budget
Zipline Guide
Interzip Rogers
Gatineau, Quebec
05.2021 - 10.2021
Research Clerk
R.A. Malatest and Associates
Ottawa, Ontario
01.2020 - 12.2020
- Conducted and facilitated survey research as contracted by governmental and non-governmental bodies.
- Recorded sensitive data accurately and confidentially.
- Performed over-the-phone surveys lasting up to 45 minutes.
Food Runner
Pennies
Toronto, Ontario
06.2020 - 08.2020
Customer Service Representative
CBRE
Toronto, Ontario
04.2019 - 10.2019
- Received and dispatched work order requests for 30+ client portfolios within Canada and the US.
- Coded work order requests utilizing multiple software platforms.
- Ensured work orders were delivered to vendors or technicians according to appropriate priority.
Customer Service Representative
Summitt Energy
Mississauga, Ontario
01.2019 - 03.2019
Education
Bachelor of Arts - Interdisciplinary Arts
University of Ottawa
Ottawa, ON12-2024
Skills
- Conflict resolution
- Oral and written communication
- Data Entry
- Computer and Digital Literacy
- Research
Timeline
Visitor Experience Associate
National Gallery of Canada
05.2023 - 09.2024
Server Shift Leader
Das Lokal
05.2022 - 09.2022
Banquet and Fine Dining Server
Hilton Garden Inn and Homewood Suites
10.2021 - 04.2022
Zipline Guide
Interzip Rogers
05.2021 - 10.2021
Food Runner
Pennies
06.2020 - 08.2020
Research Clerk
R.A. Malatest and Associates
01.2020 - 12.2020
Volunteer Social Event Coordinator
uOttawa Model Parliament - Simulation Parlementaire
05.2019 - 01.2022
Customer Service Representative
CBRE
04.2019 - 10.2019
Customer Service Representative
Summitt Energy
01.2019 - 03.2019
Bachelor of Arts - Interdisciplinary Arts
University of Ottawa
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