Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Liz Cruz

Los Angeles

Summary

Dedicated and service-oriented professional seeking a position where I can apply my well-developed interpersonal and organizational skills to enhance the guest experience in alignment with company standards. Committed to delivering exceptional service to individuals from diverse backgrounds while contributing positively to a team environment. Self-motivated, highly organized, and adept at managing multiple priorities with efficiency. Eager to grow within a company that values excellence and offers clear opportunities for career advancement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Aesthetic Consultant

Skin by Lovely
05.2024 - Current
  • Consult new patients
  • Schedule appointments
  • Follow-up with patients
  • Patient care calls
  • Room turn over
  • Stock skincare inventory
  • Outreach for specials going on
  • Speak about our membership subscription
  • Provide exceptional patient care
  • Sale treatment packages and skincare products
  • Working alongside provider to maintain their patient schedule and bookings
  • Answer emails, phones, and messages in a timely manner
  • Educate patients on skincare
  • Track patients booking frequency
  • Ensure patients are ready for providers
  • Maintain workspace organized

Licensed Esthetician

Nordstrom
05.2021 - 05.2024
  • Provide exceptional client care
  • Schedule appointments and re-bookings
  • Up sale products during client interactions
  • Achieve brand, services, and line assign goals
  • Cross-selling
  • Build sales
  • Replenishing customer products through our work app
  • Provide waxing services, tweezing, trimming, and filling in
  • Provide makeup and skincare suggestions and consultations
  • Track client orders
  • Track client progress
  • Educate clients on products
  • Follow Nordstrom and esthetician protocols
  • Educate clients on how to shape their brows
  • Show clients how to apply makeup
  • Creating skincare regimen for clients
  • Partnering with skincare brands such as Sisley, LA Mer, Chanel, Arcona, Paulas Choice amongst others to create facial spa days
  • Creating events for my counter
  • Sharing my knowledge to clients on skincare ingredients and what they can be used for
  • Maintain all work area clean, sanitized, and sterilized

Licensed Beauty Advisor

Sephora
12.2020 - 05.2021
  • Greet and assist clients at the door
  • Maintain a calm demeanor
  • Ability to multi-task
  • Provide paid services for clients in both waxing and makeup application
  • Prepare work station prior to services
  • Check out guests with their purchases
  • Providing virtual skincare and makeup consultation
  • Be a dedicated team player and assist fellow coworkers with anything that the business needs
  • Knowledgeable in both makeup and skincare
  • Determining client needs and recommending products

Skin Therapy Student

Los Angeles Trade Technical College
08.2019 - 06.2020
  • Provide hair removal services such as waxing both soft and hard wax, threading, and sugaring.
  • Provide eye lash extension services
  • Assisted with receptionist duties that required checking in clients and assisting with filling out consultation forms.
  • Assisted instructor in performing manager duties during treatment hours and managed a group of eighteen plus aspiring aestheticians.
  • Making sure products were well available to all aspiring aestheticians in the treatment room.
  • Assisted instructor in product inventory and making sure cabinets were fully stocked with all necessary essentials and products.
  • Always followed sanitation, disinfection, and sterilization protocols for all tools, devices, and equipment after each and every client.
  • Kept all work space clean, organized, and clutter free.
  • Recommended products to clients to help them upkeep their at home skincare regime to achieve better and long lasting results.
  • Performed basic facials, chemical peels, galvanic, micro current, radio frequency, and microdermabrasion facials each customizable for different skin types.
  • Knowledge of different types of massages.
  • Client recruitment and follow up calls.
  • Dermalogica certified
  • Dr.Shwabb skincare knowledge

Accessories Sales Consultant

Nordstrom Rack
08.2017 - 11.2019
  • Greet and engage customers as soon as they step into our store
  • Offer guests shopping bags and shopping carts
  • Suggest and appoint customers to merchandise we carry in our store
  • Skin care, hair care and makeup product knowledge
  • Putting out all new merchandise on sales floor
  • Merchandising new products
  • Asking all our customers to sign up for our customer rewards program to receive points on their purchases
  • Processing refunds from in store purchases, Hautelook orders, and Nordstrom.com
  • Answering phone calls in regards to products we carry, questions about return policy, looking for specific items for our customers in our system base
  • Suggestive sales to thrive on making our department and our store goal
  • Taking initiative when it comes to guiding fellow coworkers when in training
  • Back stocking merchandise that no longer fits out on our floor
  • Keeping our customers satisfied

Sales Consultant

Sears
10.2016 - 06.2017
  • Ensure customer loyalty by providing exceptional customer services.
  • Greet customers as they arrive at the store and provide information and thank them for shopping at our store.
  • Devise sales and marketing strategies aimed at fulfilling targeted goals.
  • Prepare orders for delivery to customers' homes or offices.
  • Ensure that appropriate information is available of the product or service being endorsed.
  • Schedule appointments with customers with a view to show them product features or offer advice.
  • Follow up on customers who have shown interest in a particular product.
  • Take telephone calls from new customers and provide them with information asked for.

Cashier/Customer Service

Sprouts Farmers Market
04.2014 - 08.2016
  • At Sprouts there were various different traits I was asked to have when dealing with customers. A positive outlook was one and another was to give them my undivided attention whenever they had additional questions to ask about our products.
  • Being as knowledgeable as possible about our store and our items was my responsibility and yet another was to make sure the customer never left our store unsatisfied.
  • Keeping my workplace clean was also mandatory to maintain a semblance of order, which is very important if you want your store to be a pleasant location to visit.
  • The things ranged from things like restocking merchandise, working the cashier and answering phone calls from customers who needed to know if whether we had certain items in stock and refunding items back into the store.

Education

SKIN THERAPY CERTIFICATE -

LOS ANGELES TRADE TECHNICAL COLLEGE
01.2020

ASSOCIATES DEGREE -

LOS ANGELES TRADE TECHNICAL COLLEGE
01.2019

LICENSED ESTHETICIAN -

DERMALOGICA CERTIFIED
01.2018

Skills

  • Highly responsible and reliable
  • Self motivated
  • Detail oriented
  • Leadership
  • Exceptional interpersonal skills
  • Team player
  • Efficient and organized
  • Problem solving skills
  • Multitasking skills
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Excel

Certification

  • Licensed Esthetician
  • Dermalogica Certified
  • Green Peel Certified

References

  • Tatiana Hajou, FNP-BC, (559) 470-1243
  • Cameka Duncan, Lead Aesthetic Consultant , (310) 754-9390

Timeline

Aesthetic Consultant

Skin by Lovely
05.2024 - Current

Licensed Esthetician

Nordstrom
05.2021 - 05.2024

Licensed Beauty Advisor

Sephora
12.2020 - 05.2021

Skin Therapy Student

Los Angeles Trade Technical College
08.2019 - 06.2020

Accessories Sales Consultant

Nordstrom Rack
08.2017 - 11.2019

Sales Consultant

Sears
10.2016 - 06.2017

Cashier/Customer Service

Sprouts Farmers Market
04.2014 - 08.2016

SKIN THERAPY CERTIFICATE -

LOS ANGELES TRADE TECHNICAL COLLEGE

ASSOCIATES DEGREE -

LOS ANGELES TRADE TECHNICAL COLLEGE

LICENSED ESTHETICIAN -

DERMALOGICA CERTIFIED

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