Liyuan Guo

Well-versed in U.S. and Canadian immigration policies, involved in the company's project development and promotion, conducting advantage and risk assessments for the company's projects, and providing constructive feedback to improve the competitiveness of company projects.

· Familiar with the company’s project application process and advantages, responsible for training agents and company employees on project details.

· Develop project documentation operation procedures, and train department staff and agent documentation personnel on the process.

· Communicate effectively with agents, address client concerns and questions, and coordinate and maintain client relationships.

· Manage agents for clients already cooperated, providing guidance and training on documentation processes.

· Monitor the progress of agents' clients, guiding the collection of documentation for signed clients.

· Handle agents and client complaints, understand client needs, resolve client questions, and create solutions.

· Manage agent fee payments and refunds, ensuring timely collection of service fees in accordance with contract agreements.

· Guide department staff in organizing the complete immigration application materials submitted by agents, ensuring the preparation, translation, and organization of client immigration application documents according to immigration authority requirements.

· Maintain close contact with local U.S. and Canadian documentation departments, track and supervise the case submission progress, ensuring efficient and timely submission of client cases.

· Promote standardized management practices in the documentation department, optimize personnel management, implement performance evaluation plans, and enhance team competitiveness.

· Maintain close communication with project partners/lawyers from the U.S., Canada, Australia, New Zealand, and Europe, selecting suitable projects for company and advancing cooperation.

· Responsible for updating real-time information on immigration projects from Australia, New Zealand, the U.S., Canada, and Europe, professionally analyzing and interpreting immigration policies, and timely updating and refining project information and knowledge points.

· Regularly organize internal training within the company on project knowledge and immigration policies.

· Responsible for organizing immigration project materials, extracting sales selling points, and packaging the projects.

· Assist the sales team in communicating with clients before signing, understanding their background, addressing their questions about the projects, and establishing effective communication channels with clients.