Liyo Mon Joseph
Scarborough,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Costumer Service
Friendly Tours And Travels
India, Kerala
10.2022 - 03.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Delivery Boy
Amazon
India, Kerala
08.2020 - 11.2021
- Reported customer questions, issues and complaints to management.
- Followed company policies and procedures during shift.
- Tracked delivery information, mileage, and fuel use while on shift.
- Delivered packages to customer doorsteps and business offices.
Education
Hospitality And Tourism Operations Management - Hospitality And Tourism
Fanshawe College Toronto
Toronto, ON 05.2023 - Current
Higher Secondary - undefined
Kristu Jyothi Higher Secondary School, St. Berchmans Higher Secondary School
01.2015 - 05.2016
St Berchmans Higher Secondary School
Kerala 01.2016 - 05.2018
Diploma - IATA Airport Operations Fundamentals
01.2018 - 05.2019
BTTM(Bachelor of Travel and Tourism) - undefined
Holy Cross College of
Management and Technology
01.2019 - 05.2022
Skills
Loyal towards work and dutiesGood communication skillsExcellent interpersonal team work skillPositive attitudeQuick learner
Goals and performance
Technical Support
Cash Handling
Service calls
Culturally sensitive service provider
Hospitality and service industry background
Outsourced services management
Service Scheduling
Customer service experience
Customer service specialist
Customer service-focused
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Hospitality And Tourism Operations Management - Hospitality And Tourism
Fanshawe College Toronto
05.2023 - Current
Costumer Service
Friendly Tours And Travels
10.2022 - 03.2023
Delivery Boy
Amazon
08.2020 - 11.2021
BTTM(Bachelor of Travel and Tourism) - undefined
Holy Cross College of
Management and Technology
01.2019 - 05.2022
Diploma - IATA Airport Operations Fundamentals
01.2018 - 05.2019
St Berchmans Higher Secondary School
01.2016 - 05.2018
Higher Secondary - undefined
Kristu Jyothi Higher Secondary School, St. Berchmans Higher Secondary School
01.2015 - 05.2016