Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Liyo Mon Joseph

Scarborough,ON

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Costumer Service

Friendly Tours And Travels
India, Kerala
10.2022 - 03.2023
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Delivery Boy

Amazon
India, Kerala
08.2020 - 11.2021
  • Reported customer questions, issues and complaints to management.
  • Followed company policies and procedures during shift.
  • Tracked delivery information, mileage, and fuel use while on shift.
  • Delivered packages to customer doorsteps and business offices.

Education

Hospitality And Tourism Operations Management - Hospitality And Tourism

Fanshawe College Toronto
Toronto, ON
05.2023 - Current

Higher Secondary - undefined

Kristu Jyothi Higher Secondary School, St. Berchmans Higher Secondary School
01.2015 - 05.2016

St Berchmans Higher Secondary School
Kerala
01.2016 - 05.2018

Diploma - IATA Airport Operations Fundamentals

01.2018 - 05.2019

BTTM(Bachelor of Travel and Tourism) - undefined

Holy Cross College of Management and Technology
01.2019 - 05.2022

Skills

undefined

Accomplishments


  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Hospitality And Tourism Operations Management - Hospitality And Tourism

Fanshawe College Toronto
05.2023 - Current

Costumer Service

Friendly Tours And Travels
10.2022 - 03.2023

Delivery Boy

Amazon
08.2020 - 11.2021

BTTM(Bachelor of Travel and Tourism) - undefined

Holy Cross College of Management and Technology
01.2019 - 05.2022

Diploma - IATA Airport Operations Fundamentals

01.2018 - 05.2019

St Berchmans Higher Secondary School
01.2016 - 05.2018

Higher Secondary - undefined

Kristu Jyothi Higher Secondary School, St. Berchmans Higher Secondary School
01.2015 - 05.2016
Liyo Mon Joseph