Lilliana (Liying) Huang
Montreal,Quebec
Summary
Business Intelligence Product Owner with over 3 years of experience driving data-informed strategies within consulting services and contact center environments. Proven ability to lead end-to-end BI initiatives—from requirement gathering and stakeholder alignment to backlog management and delivering actionable insights. Adept at transforming business needs into clear product requirements and data visualizations using SQL, Tableau, and other analytics tools. Skilled at cross-functional collaboration and leading analytics projects that improve operational efficiency and drive measurable business value.
Overview
6
6
years of professional experience
2
2
Certificate
Work History
Business Intelligence Analyst
Squadforce
01.2023 - Current
- Partnered with stakeholders to define business challenges and translate them into clear, actionable requirements and user stories.
- Owned and managed the BI product backlog, aligning priorities with business goals and stakeholder needs.
- Conducted in-depth data analysis and designed A/B testing strategies, delivering actionable recommendations that directly contributed to a $600,000 reduction in headcount costs through improved resource planning.
- Collaborated with cross-functional teams to develop and deliver visual analytics dashboards using Tableau. Applied SQL expertise to manage and analyze large datasets across platforms such as Oracle and Exasol, ensuring data accuracy and integrity to uncover trends, mitigate risks, and drive process optimization.
- Facilitated backlog grooming, sprint planning, and stakeholder demos to ensure continuous alignment and visibility throughout development cycles.
Operations Performance Analyst
Squadforce
11.2019 - 12.2022
Served as a key contributor in shaping performance reporting and driving operational efficiency through data-led initiatives.
- Collaborated with business leaders to identify operational gaps, define KPIs, and deliver actionable insights through tailored dashboards and reports.
- Led initiatives to design and implement scorecards and performance tracking systems, improving team alignment and accountability.
- Facilitated cross-departmental workshops to understand evolving needs, gather feedback, and iterate on BI deliverables in an Agile environment.
- Supported backlog prioritization efforts, aligning reporting enhancements with strategic goals and stakeholder impact.
Performance Analyst
Nzone Media
02.2019 - 11.2019
Collaborated with cross-functional teams to identify performance inefficiencies within company operations and processes, with the goal of improving overall procedures and profitability.
- Launched new operations scorecards for multiple teams, enabling consistent performance tracking and increased transparency.
- Designed and implemented end-to-end performance measurement frameworks and employee development plans, leading to improved operational efficiency and day-to-day team effectiveness.
Skills
- Agile Methodologies
- Product Backlog Management & Stakeholder Collaboration
- Requirement Gathering & User Story Writing
- Data Visualization (Tableau, Excel)
- SQL
- Data Analysis & KPI Development
Certification
Google Data Analytics Professional Certificate
Tableau Desktop Specialist
Timeline
Business Intelligence Analyst
Squadforce
01.2023 - Current
Operations Performance Analyst
Squadforce
11.2019 - 12.2022
Performance Analyst
Nzone Media
02.2019 - 11.2019
French Study - French
Collège De Rosemont
Bachelor - Public Relations
South West University
Education
French Study - French
Collège De Rosemont
Montreal, QC03.2017
Bachelor - Public Relations
South West University
06.2011
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