LIYAN RAHMATULLAH
Toronto
Summary
Experienced third-year university student at OCAD University with a strong foundation in customer service and retail. Proven ability to excel in a team-oriented environment. Adept at problem-solving and effective communication. Developed and honed these skills through valuable experiences at the Toronto International Film Festival, Canadian Tire, and Bobacha. Passionate about making a meaningful contribution to the world of books and storytelling.
Overview
4
4
years of professional experience
Work History
Hotel Front Desk Clerk
The Annex Hotel
02.2025 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Assisted bar staff on busy evenings.
- oversaw housekeeping and maintenance operations throughout the day.
- Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
Retail Sales Associate
Toronto International Film Festival
08.2023 - 02.2025
- Assist customers with product selection, showcasing film merchandise and fostering cinematic appreciation
- Drive sales through product knowledge and enthusiasm
- Maintain inventory accuracy
- Resolve customer issues promptly
- Collaborate with diverse team to create immersive retail environment
- Assist in curating product displays that align with featured films and festivals
Barista
Bobacha
09.2021 - 09.2022
- Provide excellent customer service while preparing drinks and pastries for customers
- Work closely with my coworkers, peers, and managers to maintain a healthy fast paced work environment while completing orders
- Maintain the hygiene of the bar, kitchen, bathrooms, and seating areas
- Provide inventory lists to management when required
Customer Service Representative
Canadian Tire
12.2020 - 04.2022
- Delivered top-notch customer service managing returns and exchanges, enhancing customer satisfaction
- Resolved product, promotion, and warranty inquiries, ensuring a seamless customer experience
- Supervised cashier team to maintain efficient checkout operations, improving transaction speed
- Applied store policies effectively, addressing customer issues promptly
- Maintained high customer satisfaction, contributing to a positive retail environment
Education
Bachelor of Arts - Creative Writing
OCAD
100 McCaul Street Toronto ON06-2027
ONTARIO SECONDARY SCHOOL DIPLOMA -
White Oaks Secondary School
06.2022
Skills
- Analytical Problem Solving
- Effective Team Collaboration
- Interpersonal Communication Skills
- Strategic Leadership
Languages
English
Full Professional
Arabic
Full Professional
French
Limited Working
Timeline
Hotel Front Desk Clerk
The Annex Hotel
02.2025 - Current
Retail Sales Associate
Toronto International Film Festival
08.2023 - 02.2025
Barista
Bobacha
09.2021 - 09.2022
Customer Service Representative
Canadian Tire
12.2020 - 04.2022
Bachelor of Arts - Creative Writing
OCAD
ONTARIO SECONDARY SCHOOL DIPLOMA -
White Oaks Secondary School
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