LIYA JOY AYNIKKAL
LONDON,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as dietary Aide position. Ready to help team achieve company goals.
Versatile and dynamic, with a proven track record at Wendy's Restaurant, I excel in fast-paced environments, showcasing exceptional problem-solving and customer service skills. Achieved significant improvements in team performance and customer satisfaction, adept in food safety practices and efficient meal preparation. Demonstrated leadership by enhancing workplace safety and streamlining operations.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendys Resturant
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Shift Supervisor
KFC
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintaining proper portioning of food during all the dayparts for easy moving of the shift.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks of food and timely resolution of complaints.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Food and Nutrition Assistant
Mother Teresa House
01.2017 - 05.2019
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Strengthened compliance with regulatory guidelines through regular attendance at mandatory training sessions related to food safety standards.
- Contributed to team success by providing cross-training support for colleagues in various Food and Nutrition Assistant tasks as needed.
- Collaborated with healthcare professionals to address specific dietary concerns and requirements for individual patients.
- Contributed to positive dining experiences by providing exceptional customer service when interacting with patients, staff, and visitors.
- Supported patient recovery by preparing specialized diets according to individual needs and medical conditions.
- Increased efficiency in meal preparation by utilizing appropriate cooking techniques and equipment according to established procedures.
- Enhanced overall dining experience by setting up appealing food displays and maintaining cleanliness in serving areas.
- Assisted dietitians in developing personalized meal plans for patients, resulting in better health outcomes.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Streamlined workflow efficiency by multitasking various responsibilities such as dishwashing, tray assembly, and restocking supplies as needed.
- Adjusted food preparation methods in accordance with customer requests.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
Education
Graduate Certificate - Event Management
Centennial College of Applied Arts And Technology
Scarborough, On12-2021
Graduate Certificate - Costume Production
Fanshawe College of Applied Arts And Technology
London, ON12-2020
Skills
- Knowledge of dietary restrictions and nutrition guideline
- Cash handling and customer service focus
- Opening and closing procedures
- Meal portioning and preparation
- Food safety and sanitation practices (Health and Safety/ Food handlers certified)
- Excellent teamwork and communication skills
- Adaptable to fast-paced environments
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Certification
Smart Serve certificate
Health and safety certificate
Safe Food handlers certificate
WHIMIS
CPR/ First Air Trainning
Timeline
Shift Manager
Wendys Resturant
11.2024 - Current
Shift Supervisor
KFC
01.2024 - Current
Food and Nutrition Assistant
Mother Teresa House
01.2017 - 05.2019
Graduate Certificate - Event Management
Centennial College of Applied Arts And Technology
Graduate Certificate - Costume Production
Fanshawe College of Applied Arts And Technology
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