Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Liya Potashova

Surrey,BC

Summary

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

4
4
years of professional experience

Work History

Deli Worker

Thrifty Foods
04.2022 - Current
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Crew Team Member

Mcdonalds
07.2021 - 07.2022
  • Worked cashier, taking orders from customers and relaying said orders
  • Made food such as burgers, drinks, fries, and wraps for customers
  • Took orders and handed customers their food
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Collaborated with team members to complete orders.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.
  • Used proper techniques to prepare food and ingredients.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Prepared products following restaurant, health, and safety standards and procedures.

Waitress

Sushi Castle
01.2019 - 08.2019
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Semiahmoo Secondary School
Surrey, BC
06.2023

Skills

  • Food and Beverage Service
  • Suggestive Selling
  • Food Running
  • Raw Materials Handling
  • Daily Food Preparation
  • Adaptability and Flexibility
  • Menu Memorization
  • Managing Orders and Deliveries
  • Credit Card Transaction Processing
  • Employee Training
  • Closing Procedures
  • Kitchen Equipment Maintenance
  • Table and Dining Room Setup

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Deli Worker

Thrifty Foods
04.2022 - Current

Crew Team Member

Mcdonalds
07.2021 - 07.2022

Waitress

Sushi Castle
01.2019 - 08.2019

High School Diploma -

Semiahmoo Secondary School

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Liya Potashova