Liya Benny
Toronto,ON
Summary
Results-driven professional with over 6 years of experience in business analysis and business operations. Proven ability to lead complex projects, manage client coordination, and ensure regulatory compliance. Skilled in data analysis, workflow optimization, and improving departmental efficiency. Currently pursuing a Postgraduate Diploma in Global Project Management and seeking a Co-op role to apply strong analytical, problem-solving, and project coordination skills.
Overview
9
9
years of professional experience
Work History
Senior Business Immigration Analyst
Fragomen Immigration Services
12.2019 - 07.2023
- Led and coordinated multiple client cases, ensuring timely project delivery and compliance with immigration regulations
- Utilized strong analytical skills to assess complex immigration cases, identifying potential issues and providing data-driven solutions
- Developed specialized knowledge in various visa categories, improving department efficiency and operational versatility
- Conducted comprehensive audits of case files to ensure adherence to record-keeping standards and regulatory compliance
Senior Executive
Vodafone Idea Limited
12.2015 - 12.2018
- Managed daily operations of 50+ prepaid stores, optimizing resource allocation and operational workflows to enhance efficiency
- Improved operational workflows, achieving significant cost reductions while maintaining high-quality standards and service delivery
- Strengthened stakeholder relations through strategic communication plans, boosting investor confidence and engagement
- Developed recommendations, and communicated results to clients and internal teams
- Streamlined customer service protocols, significantly improving response times and increasing customer satisfaction ratings
Crew Member
Metro
05.2023 - Current
- Provide high-quality customer service, managed cash transactions, and ensured a clean and organized workplace, contributing to efficient store operations
Event Assistant
Pepp Services
09.2023 - Current
- Supported event management by coordinating the set-up over 20 events, ensuring successful execution and assisting with on-site operations for seamless event delivery
Education
Postgraduate Diploma - Global Project Management
Loyalist College
Port Hope, ON04.2025
MBA - Human Resources and Information Systems
Mahatma Gandhi University
04.2015
Bachelor’s - Computer Applications
Mahatma Gandhi University
05.2013
Skills
- MS Office (MS Excel, MS PowerPoint and MS Word)
- Client Coordination
- Attention to Detail
- Customer Service
- Problem-Solving
- Project Management (Jira)
- Teamwork and Collaboration
- Oral and Written Communication
Appreciationsandrecognitions
- Recognized for outstanding performance in the project for H-1B visa CAP seasons for US immigration services – Fragomen Immigration Services (2022, 2023)
- Received Attorney Satisfaction Recognition for consistently delivering high quality H1-B petitions on time – Fragomen Immigration Services (2022, 2023)
- Best Employee of the Year – Vodafone Idea Limited (2017)
Timeline
Event Assistant
Pepp Services
09.2023 - Current
Crew Member
Metro
05.2023 - Current
Senior Business Immigration Analyst
Fragomen Immigration Services
12.2019 - 07.2023
Senior Executive
Vodafone Idea Limited
12.2015 - 12.2018
MBA - Human Resources and Information Systems
Mahatma Gandhi University
Bachelor’s - Computer Applications
Mahatma Gandhi University
Postgraduate Diploma - Global Project Management
Loyalist College
Similar Profiles
Mohith K AMohith K A
Lead Consultant 1 at Fragomen Immigration Services India Pvt LtdLead Consultant 1 at Fragomen Immigration Services India Pvt Ltd
Anjali AndrewsAnjali Andrews
Business Immigration Analyst at Fragomen Immigration Services India Private LimitedBusiness Immigration Analyst at Fragomen Immigration Services India Private Limited
Malini Anna Reena T PMalini Anna Reena T P
Senior Business Immigration Analyst at Fragomen Immigration services India Pvt. LtdSenior Business Immigration Analyst at Fragomen Immigration services India Pvt. Ltd
Soniya N CSoniya N C
Lead Billing & Collection Co Ordinator at Fragomen Immigration ServicesLead Billing & Collection Co Ordinator at Fragomen Immigration Services
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar