LIVIU ARGHIR
Toronto
Summary
Eager to deliver professional, positive, energetic and memorable experience to every customer. Aiming to consistently exceed expectations with strong time management and multitasking abilities. Quick learner and hard worker with natural sales talent.
Overview
4
4
years of professional experience
Work History
Client Service Representative
Toyota Financial Services
01.2023 - Current
- Achieved and exceeded efficiency, accuracy and time requirements while establishing service targets in a constantly changing environment
- Serving as friendly first point of contact for customer inquiries
- Investigating product concerns and communicated with departments to understand customer issues
- Preparing and processing forms to change customer service levels
- Making informed decisions under stressful circumstances
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Provided key information to supervisors regarding customer issues or complaints
SENIOR SALES BRAND AMBASSADOR
Universal IC
10.2022 - 01.2023
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Utilized market research, published reports, consultants, and key decision-makers to assess market opportunities
SR. / CLIENT SERVICE REPRESENTATIVE
Canada Life Assurance Company
11.2020 - 08.2022
- Solved multitude of complex client, broker & advisor inquiries regarding CL's insurance products
- Mastered plan specific and complex information systems to extract appropriate information for clients and advisors
- Continuously adapting to new information, processes, products, and adjustments within existing resources
- Connected clients across various departments to resolve technical and claim inquiries for clients
- Maintained a customer friendly and professional approach with clients, advisors and staff across the board
- Collaborated with multitude of teams on creation of new resources, processes and project delivery
Education
COLLEGE DIPLOMA - AVIATION OPERATIONS AND SAFETY
Seneca College
Toronto, ONHIGH SCHOOL DIPLOMA - SPECIALIST HIGH SKILLS MAJOR: BUSINESS
Scarlett Heights Entrepreneurial Academy
Toronto, ONACHIEVED DIPLOMA - MEDIA AND ARTS
The Royal Conservatory of Music
Toronto, ONSkills
- Microsoft Office
- Strong communication skills
- Interpersonal skills
- Ability to communicate effectively
- Ability to work independently
- Ability to work under minimal supervision
References
References available upon request.
Timeline
Client Service Representative
Toyota Financial Services
01.2023 - Current
SENIOR SALES BRAND AMBASSADOR
Universal IC
10.2022 - 01.2023
SR. / CLIENT SERVICE REPRESENTATIVE
Canada Life Assurance Company
11.2020 - 08.2022
HIGH SCHOOL DIPLOMA - SPECIALIST HIGH SKILLS MAJOR: BUSINESS
Scarlett Heights Entrepreneurial Academy
ACHIEVED DIPLOMA - MEDIA AND ARTS
The Royal Conservatory of Music
COLLEGE DIPLOMA - AVIATION OPERATIONS AND SAFETY
Seneca College
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