Livingstone Kwesiga
Vancouver,BC
Summary
Dynamic professional with extensive experience as a Hospital Support Worker at Butabika National Hospital, excelling in daily living assistance and emotional support. Proven ability to enhance client wellness through active listening and personalized care. Skilled in maintaining confidentiality while fostering strong relationships, ensuring a safe and engaging environment for all clients.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hospital Support Worker
Butabika National Hospital
06.2020 - 09.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Kept clients engaged in social networks and communities for personal health and growth.
Logistics Supervisor
Aqua Coolers
03.2012 - 02.2020
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Trained, scheduled and evaluated 43 employees.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Developed strong relationships with key clients through frequent communication and exceptional service delivery.
- Increased productivity with effective staff scheduling and task delegation, ensuring optimal use of resources.
- Supervised loading/unloading processes for efficient handling of products while preventing damages or delays in shipment schedules.
Customer Service Relations Manager
Sheraton Hotels and Resorts
01.2010 - 11.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelors - Business Administration
Ndegye University
Uganda 10.2021
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Mobility assistance
- Active listening
- Meal preparation
- Meal planning and preparation
- Transportation assistance
- Professional boundaries
Languages
English
Full Professional
Certification
First Aid & CPR/AED Certifications.
Occupational/Workers First Aid Certification.
Food Safety and handling Certificate.
Certificate in Care giving.
Certificate in Fire fighting.
Certificate in Best practice and mis use prevention.
Timeline
Hospital Support Worker
Butabika National Hospital
06.2020 - 09.2024
Logistics Supervisor
Aqua Coolers
03.2012 - 02.2020
Customer Service Relations Manager
Sheraton Hotels and Resorts
01.2010 - 11.2011
Bachelors - Business Administration
Ndegye University
Similar Profiles
NELSON KOMAKECHNELSON KOMAKECH
Mental Health Registered Nurse at Butabika National Referral HospitalMental Health Registered Nurse at Butabika National Referral Hospital
Doreen KemigisaDoreen Kemigisa
Social Worker at Butabika National Referral Mental HospitalSocial Worker at Butabika National Referral Mental Hospital
Noeline NakakandeNoeline Nakakande
Assistant Counselor at Butabika hospitalAssistant Counselor at Butabika hospital