Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Livina Varghese
Toronto,ON
Summary
Overview
2
Years of professional experience
5
Certificates
Work History
Star Security Inc.
Security Supervisor
05.2023 - Current
Job overview
- Promoted to Security Supervisor at TTC yards in less than 3 months
- 20% Incident Reduction, 15% Improved Safety Perception
- Led, Motivated, Optimized Security Team.
Longo's
Customer Service Representative/ Pastry Chef
09.2022 - 05.2023
Job overview
- Worked muti-departments and achieved 5-star ratings, high customer satisfaction
- Increased sales by 20% through innovative pastry offerings
- Maintained flawless 100% accuracy in customer payments.
Tim Hortons
Store Team Member
03.2022 - 09.2022
Job overview
- Attained 95% customer satisfaction through attentive service and issue resolution
- Upheld 98% presentation standards for sales floor and displays; efficiently resolved customer complaints and processed diverse payments.
Design Noise
Social Media Marketing Intern
12.2020
Job overview
- Orchestrated a dual-client social media campaign, doubling engagement rates
- Applied data analytics, elevating platform performance with a 30% increase in reach and engagement
- Collaborated cross-functionally to establish KPIs, enhancing brand visibility by 20% and boosting engagement metrics.
Education
Sophia Girls College
Bachelors in Business Administration (BBA)
University Overview
Seneca College
Postgraduate Diploma in Global Business Management
University Overview
Skills
Lead Generation
Market Research
Database Management
CRM Administration
Communication Skills
Sales Support
Digital Marketing
Business and Marketing Analytics
Microsoft Office Proficiency
Salesforce Administration
Research Skills
Team Collaborationg
Certification
- Social Media Marketing (Northwestern University, Oct 2020)
- Marketing in a Digital World (University of Illinois, Oct 2020)
- The Fundamentals of Digital Marketing (Google Digital Unlocked, Sept 2020)
- Managing the Company of the Future (University of London, Jul 2020)
- Brand Management (University of London, Jun 2020)
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Security Supervisor
Star Security Inc.
05.2023 - Current
Customer Service Representative/ Pastry Chef
Longo's
09.2022 - 05.2023
Store Team Member
Tim Hortons
03.2022 - 09.2022
Social Media Marketing Intern
Design Noise
12.2020
Sophia Girls College
Bachelors in Business Administration (BBA)
Seneca College
Postgraduate Diploma in Global Business Management
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