Livia Pluss

• Administered NCLEX nursing exams and GMAT exams tests for groups of 24+ students daily.
• Made special accommodations for students with disabilities to give them the same opportunity for success as the other students.
• Kept operations and conduct in compliance with testing policies and standards.
• Maintained confidentiality regarding student testing and case information, and kept testing materials secured and to prevent cheating.
• Identified issues, analyzed information and provided solutions to problems.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Perfecting the ongoing commitment to develop and administer industry-best technologies as the basis of our research execution.
• Conduct market research through standardized phone interviews.
• Gather and collect market insights
• Enter consumer and business professionals' responses accurately into our
  systems

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Assisted staff with resolving customer issues and implementing targeted solutions, while establishing a positive rapport with customers, managers and customer service team members to maintain positive and successful work environment

Minor in Disability Studies