Livia Albuquerque
Summary
Experienced in customer service, sales techniques, and product knowledge. Effectively utilizes persuasive communication to connect with customers and recommend products. Proven track record of maintaining organized inventory and supporting team goals. Brings a strong foundation in communication and adaptability to the retail environment. Commitment to customer service excellence and ability to quickly grasp product knowledge. Ready to excel in a Retail Associate role. Eager to use and develop problem-solving and teamwork skills in this position.
Overview
1
1
year of professional experience
Work History
Deli Clerk
Cousins Fresh Market
04.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Barista
St. Phillips
08.2023 - 04.2024
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained a clean and organized workspace for optimal productivity and safety.
Bread Seller
St. Phillips
08.2023 - 04.2024
- Developed strong relationships with suppliers to ensure consistent product availability and timely deliveries.
- Demonstrated adaptability during peak hours by efficiently managing multiple tasks simultaneously without compromising quality or service.
- Collaborated with team members to maintain a clean and organized selling space, optimizing customer experience.
- Handled customer inquiries professionally, offering knowledgeable recommendations based on individual preferences.
- Supported inventory management by tracking stock levels and restocking shelves as needed.
Cold Deli Clerk
St. Phillips
08.2023 - 04.2024
- Prepared custom sandwich orders, meeting individual customer needs while maintaining quality standards.
- Delivered exceptional customer service by promptly addressing questions or concerns regarding products or services offered.
- Managed daily food preparation tasks, including slicing meats, cheeses, and assembling salads for display cases.
- Maintained consistent portion control in order to reduce waste while also ensuring that customers received value for their purchases.
- Supported store cleanliness initiatives by regularly sanitizing surfaces and equipment used in food preparation areas.
Bakery Clerk
St. Phillips
08.2023 - 04.2024
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Supported special events by preparing custom orders according to client specifications and time constraints.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Education
Diploma - Media Communications
Humber College
Toronto, ON04-2026
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Heavy lifting
- Sales proficiency
- Product merchandising
- Organizational growth
- Teamwork and collaboration
- Packaging and labeling
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Deli Clerk
Cousins Fresh Market
04.2024 - Current
Barista
St. Phillips
08.2023 - 04.2024
Bread Seller
St. Phillips
08.2023 - 04.2024
Cold Deli Clerk
St. Phillips
08.2023 - 04.2024
Bakery Clerk
St. Phillips
08.2023 - 04.2024
Diploma - Media Communications
Humber College
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