Summary
Overview
Work History
Education
Skills
Knowledge of social media tools to create communicative images and design elements.
Timeline
Generic

Livia Albuquerque

Nobleton,ON

Summary

Reliable and upbeat Bakery Clerk, Barista, Cold Deli Clerk and Bread Seller successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads, and prospects and resolving customer issues. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

1
1
year of professional experience
3
3
Languages

Work History

Bakery Clerk

St. Phillips
08.2023 - Current
  • Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
  • Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Supported special events by preparing custom orders according to client specifications and time constraints.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
  • Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.

Barista

St. Phillips
08.2023 - Current
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Cold Deli Clerk

St. Phillips
08.2023 - Current
  • Contributed to team success by collaborating with colleagues to maintain smooth operations during peak hours.
  • Provided excellent communication skills when interacting with customers, coworkers, and management staff.
  • Prepared custom sandwich orders, meeting individual customer needs while maintaining quality standards.
  • Developed strong relationships with regular customers by remembering their preferences and offering personalized service.
  • Delivered exceptional customer service by promptly addressing questions or concerns regarding products or services offered.
  • Managed daily food preparation tasks, including slicing meats, cheeses, and assembling salads for display cases.
  • Maintained consistent portion control in order to reduce waste while also ensuring that customers received value for their purchases.
  • Supported store cleanliness initiatives by regularly sanitizing surfaces and equipment used in food preparation areas.
  • Enhanced customer satisfaction by providing efficient and courteous service at the cold deli counter.
  • Maintained a clean and organized work area, ensuring compliance with health and safety regulations.
  • Participated in ongoing training sessions to stay informed about new products or promotions within the department.

Bread Seller

St. Phillips
08.2023 - Current
  • Developed strong relationships with suppliers to ensure consistent product availability and timely deliveries.
  • Demonstrated adaptability during peak hours by efficiently managing multiple tasks simultaneously without compromising quality or service.
  • Assisted in training new employees on company policies, procedures, and best practices for successful bread selling.
  • Adhered to food safety regulations, maintaining a sanitary workspace that met or exceeded health department guidelines.
  • Utilized excellent communication skills to effectively convey special offers or promotions to potential customers.
  • Collaborated with team members to maintain a clean and organized selling space, optimizing customer experience.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Contributed to store''s positive reputation by consistently maintaining high standards of customer service excellence.
  • Handled customer inquiries professionally, offering knowledgeable recommendations based on individual preferences.
  • Supported inventory management by tracking stock levels and restocking shelves as needed.

Education

High School Diploma -

Educandario Jesus Menino
Natal, Brazil
12.2020

Skills

Display Case Setup

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Knowledge of social media tools to create communicative images and design elements.

I have knowledge in social media tools to create communicative images and design elements to create appealing visuals for customer communication, using colors, shapes, images and words to create visual content that surrounds us in various forms whether in print or digital media. Effective designs communicate information that inspires and informs consumers, making them essential to the success of any business.

Timeline

Bakery Clerk

St. Phillips
08.2023 - Current

Barista

St. Phillips
08.2023 - Current

Cold Deli Clerk

St. Phillips
08.2023 - Current

Bread Seller

St. Phillips
08.2023 - Current

High School Diploma -

Educandario Jesus Menino

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Livia Albuquerque