Liv Spencer
London,ON
Summary
Dedicated and friendly service professional with a proven track record of providing exceptional dining experiences. Skilled in managing busy shifts, multitasking, and maintaining attention to detail under pressure. Known for delivering outstanding customer service, building rapport with guests, and working effectively as part of a team to ensure smooth restaurant operations. Committed to creating a welcoming atmosphere and exceeding guest expectations.
Overview
5
5
years of professional experience
Work History
Server
Glenn Burney Patio
09.2022 - 09.2024
- Provided exceptional customer service by promptly addressing guest needs and ensuring a welcoming dining experience.
- Took and accurately entered food and drink orders into the POS system while accommodating special requests and dietary restrictions.
- Delivered orders efficiently, monitored tables, and proactively refilled beverages to maintain a seamless service.
- Maintained knowledge of menu items, daily specials, and promotions to recommend pairings and upsell items.
- Assisted in restaurant cleanliness by resetting tables, organizing server stations, and following sanitation standards.
- Collaborated with team members to handle high-volume shifts and resolve customer concerns with professionalism.
- Balanced and processed payment transactions quickly and accurately at the end of service.
Barista
Northern Perk
05.2024 - 08.2024
- Prepared a variety of coffee and espresso drinks with speed and accuracy, maintaining high-quality standards.
- Delivered exceptional customer service by greeting guests, taking orders, and personalizing recommendations based on preferences.
- Handled cash, card transactions, and mobile payments while maintaining an organized register.
- Ensured a clean and welcoming environment by regularly restocking supplies, cleaning equipment, and organizing the workspace.
- Worked collaboratively with team members during busy shifts to meet customer demand efficiently.
- Resolved customer concerns with professionalism, ensuring a positive experience for every guest.
- Followed food safety and hygiene standards, consistently exceeding company expectations.
Hostess
Turtle Jacks
06.2021 - 08.2022
- Greeted guests warmly upon arrival, creating a welcoming and positive first impression.
- Managed seating arrangements to optimize table turnover while accommodating guest preferences and special requests.
- Answered phones to take reservations, handle inquiries, and coordinate takeout orders efficiently.
- Maintained the cleanliness and organization of the front-of-house area, including the hostess stand and waiting area.
- Communicated effectively with servers and kitchen staff to ensure smooth operations and minimize wait times.
- Monitored and managed the waitlist during peak hours, providing accurate time estimates and updates to guests.
- Resolved guest concerns or complaints promptly and professionally to ensure satisfaction.
- Assisted with other duties as needed, including setting tables, refilling water, and supporting team operations during busy shifts.
Hostess
Tailwinds Georgian Bay
06.2019 - 09.2020
- Welcomed guests with a friendly attitude, setting the tone for a great dining experience.
- Managed seating arrangements to keep the dining room running smoothly and accommodated guest requests.
- Cleared and reset tables quickly and efficiently to ensure a clean and organized environment.
- Helped maintain cleanliness throughout the restaurant, including the dining area and restrooms.
- Supported servers by running food, refilling drinks, and restocking supplies during busy shifts.
- Assisted with managing the waitlist, giving accurate wait times and updates to guests.
- Communicated with the kitchen and front-of-house team to keep operations seamless.
- Stepped in to help with additional tasks as needed to support the team.
Education
Bachelor of Arts - Criminology
University of Western Ontario
London04-2027
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Suggestive selling
Timeline
Barista
Northern Perk
05.2024 - 08.2024
Server
Glenn Burney Patio
09.2022 - 09.2024
Hostess
Turtle Jacks
06.2021 - 08.2022
Hostess
Tailwinds Georgian Bay
06.2019 - 09.2020
Bachelor of Arts - Criminology
University of Western Ontario
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