Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Liv Moir

Dartmouth

Summary

Offering excellent interpersonal skills and genuine interest in customer service, eager to learn and grow as well as demonstrating leadership experience. Ready to use and develop customer service skills, dedication and friendliness in a position situated in my community.

Overview

9
9
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
04.2023 - 05.2025
  • Greeted guests, promoted specials, and took orders.
  • Responsible for both daily opening and closing of restaurant.
  • Operated the cash register, including safe deposits.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Demonstrated flexibility by covering shifts when needed.
  • Handled disputes with compassion and professionalism.

Customer Service Representative

Sephora
07.2021 - 04.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Barista

Starbucks
11.2018 - 01.2020
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Food and Beverage Server

Board Room Game Cafe
06.2016 - 10.2018
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Used point-of-sale systems and completed end-of-shift paperwork accurately.

Education

Graduate Certificate - Cosmetology

Hair Design Centre
Halifax, NS
04-2021

Skills

  • Time management, reliability and punctuality
  • Conflict resolution
  • Cleaning, sanitizing and organization, food preparation
  • Cash handling proficiency
  • Attention to detail, product knowledge
  • Patience and empathy, customer satisfaction focused
  • Order processing
  • Staff training
  • Key holder experience

Languages

English
French

Timeline

Sandwich Artist

SUBWAY®Restaurants
04.2023 - 05.2025

Customer Service Representative

Sephora
07.2021 - 04.2022

Barista

Starbucks
11.2018 - 01.2020

Food and Beverage Server

Board Room Game Cafe
06.2016 - 10.2018

Graduate Certificate - Cosmetology

Hair Design Centre

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Liv Moir