Olivia House
Barrhaven
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Client Service and Office Support Job
Shane Underhill
05.2021 - Current
- Worked with various customers to understand needs and provide excellent service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Assitant Coach
Nepean Blue Devils
09.2017 - Current
- Maintained scouting database for team.
- Upheld safety of all team members during practice, exercise, game play and down times.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and practicing skills regularly.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Coordinated scheduling and field and facility use with activities office.
Barista
Anabia Cupcakery Cafe
06.2018 - 10.2021
- Received and accurately processed customer payments.
- Addressed and resolved customer concerns by listening and acting quickly to maintain brand loyalty.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Bartender
Mexicali Rosa
06.2020 - 08.2021
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared and served over countless drinks per shift in high-volume environment.
Health Center Assistant
Carlington Community Health Centre
01.2017 - 06.2017
- Produced and distributed brochures, flyers and packets covering topics such as infant mortality risk factors and chronic diseases.
- Answered calls and interacted with community members to provide information on advocacy services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Bachelor of Arts - Global Law
Carleton University
OttawaSkills
- Quick problem solver
- Quality assurance controls
- Outstanding customer service
- Excellent judgment
- Safety protocols
- Building relationships
- Proofreading
Certification
Specialist High Skills Major
Smart Serve
Timeline
Student Client Service and Office Support Job
Shane Underhill
05.2021 - Current
Bartender
Mexicali Rosa
06.2020 - 08.2021
Barista
Anabia Cupcakery Cafe
06.2018 - 10.2021
Assitant Coach
Nepean Blue Devils
09.2017 - Current
Health Center Assistant
Carlington Community Health Centre
01.2017 - 06.2017
Bachelor of Arts - Global Law
Carleton University
Specialist High Skills Major
Smart Serve
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