Liudmyla Khrydaieva
Calgary,AB
Summary
Dedicated professional with diverse experience in customer service, education, and administrative roles. Proven track record of managing client relationships, resolving issues efficiently, and ensuring exceptional service delivery. Skilled in multitasking, critical thinking, and leveraging tools like MS Office and Google Workspace to optimize workflows. A proactive team player with a strong ability to adapt to dynamic environments and contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Ramada Plaza by Wyndham
Calgary, Alberta
07.2022 - Current
- Greeted and assisted clients, visitors, and employees, ensuring a positive experience.
- Operated multi-line phone system, directed calls, took messages, and scheduled appointments.
- Addressed customer inquiries and concerns, providing solutions or escalating when necessary.
- Utilized office software (Microsoft Office, Google Workspace) for scheduling, communication, and document management.
English Teacher (Primary School)
Secondary School #49
Dnipro
01.2020 - 02.2022
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
- Maintained records of student progress by monitoring grades throughout the year.
- Assessed student performance through tests, quizzes, and other forms of assessment.
Call Center Representative
Ukrainian International Airlines
Dnipro, Ukraine
08.2020 - 01.2021
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Developed effective working relationships with team members across multiple departments.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor - English Language And Literature
Oles Honchar National University
Dnipro, Ukraine.06-2020
Skills
- Customer service
- Multitasking
- Proficiency in MS Office
- Critical thinking
- Adaptability
- Social media basics
Certification
- IELTS Academic , Band 6. CEFR B2
Timeline
Front Desk Agent
Ramada Plaza by Wyndham
07.2022 - Current
Call Center Representative
Ukrainian International Airlines
08.2020 - 01.2021
English Teacher (Primary School)
Secondary School #49
01.2020 - 02.2022
- IELTS Academic , Band 6. CEFR B2
Bachelor - English Language And Literature
Oles Honchar National University
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