Liudmyla Babina
Niagara-on-the-Lake,Canada
Summary
Dedicated, proactive, and adaptable professional with over10 years of experience in customer service, client management, and leadership. Known for providing exceptional support, guiding clients effectively, and helping them achieve their career and personal goals. Fluent in English, Ukrainian, and Russian, with a strong ability to connect with diverse populations. Highly skilled in communication, problem-solving, and office administration, with expertise in Microsoft Office Suite and recruitment strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Employment Advisor
Welland Heritage Council and Multicultural Centre
07.2024 - Current
- Provide career counseling to clients, assisting with job search strategies, resume building, and interview preparation
- Conduct one-on-one consultations to assess client skills and career goals, developing personalized action plans
- Deliver workshops on job market trends, resume writing, and interview techniques
- Collaborate with employers and community organizations to identify job opportunities
- Monitor client progress and adjust action plans to enhance employability
Client Engagement Specialist
Welland Heritage Council and Multicultural Centre
01.2023 - 06.2024
- Engaged with clients to assess milestones and provide ongoing support towards goal achievement
- Verified and documented client progress, ensuring accurate records and compliance with program requirements
- Coordinated client appointments with Employment Advisors, ensuring timely and efficient service
Event Server
Ravine Vineyards Estate Winery
01.2022 - 01.2023
- Assisted in event planning, ensuring smooth operations and guest satisfaction
- Delivered food and beverages to tables, maintaining professionalism and accuracy
- Provided responsible alcohol service with Smart Serve certification
- Gathered feedback to report to management and improve future events
Senior Flight Attendant
Sky Up Airlines
01.2018 - 01.2022
- Supervised and led a team of5-6 attendants per flight, ensuring high service standards
- Facilitated safety briefings and ensured compliance with aviation regulations
- Managed flight documentation, including security checklists, reports, and emergency procedures
- Provided customer service during flights, addressing passenger needs and ensuring safety
Airport Customer Service Agent
Main International Airport “Boryspil”
01.2017 - 01.2018
- Managed the check-in process, verifying travel documentation and baggage handling
- Provided customer assistance and ensured operational safety during flight departures
Education
Workplace Communication Skills for Accounting, Finance, and Entrepreneurship
Niagara College
Niagara-on-the-Lake, ON12.2023
Master's in Education - Philology and Foreign Literature
State Pedagogical University
10.2014
Skills
- Communication & Interpersonal Skills: Strong ability to engage with diverse client populations, listen effectively, and provide clear guidance
- Client Engagement & Relationship Management: Proficient in assessing client needs, developing personalized plans, and ensuring successful outcomes
- Leadership & Team Collaboration: Experienced in managing teams, providing training, and fostering a positive work environment
- Office Administration & Clerical Expertise: Skilled in managing office operations, scheduling, document preparation, and record-keeping
- Microsoft Office Suite: Advanced proficiency in Word, Excel, Outlook, PowerPoint, and Access for document creation, data analysis, and presentation
- Customer Relationship Management (CRM) Software: Proficient in using CRM tools like Salesforce for tracking client interactions and improving service delivery
- Data Management & Analysis: Skilled in organizing, analyzing, and presenting data in Excel and other reporting tools
- Virtual Meeting Platforms: Expertise in using platforms like Zoom, Teams, and Webex for virtual meetings and collaboration
- Document Management Systems (DMS): Proficient in using electronic document management systems for secure file storage and retrieval
Certification
Indigenous Peoples and Cultures
Hystorical , Systemic and Interpersonal Antiracism : From Awareness to Action - The University of British Columbia
Timeline
Employment Advisor
Welland Heritage Council and Multicultural Centre
07.2024 - Current
Client Engagement Specialist
Welland Heritage Council and Multicultural Centre
01.2023 - 06.2024
Event Server
Ravine Vineyards Estate Winery
01.2022 - 01.2023
Senior Flight Attendant
Sky Up Airlines
01.2018 - 01.2022
Airport Customer Service Agent
Main International Airport “Boryspil”
01.2017 - 01.2018
Master's in Education - Philology and Foreign Literature
State Pedagogical University
Indigenous Peoples and Cultures
Hystorical , Systemic and Interpersonal Antiracism : From Awareness to Action - The University of British Columbia
Workplace Communication Skills for Accounting, Finance, and Entrepreneurship
Niagara College
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