LIUDMILA KHRISHCHATAYA
Surrey,BC
Summary
Adaptable and self-motivated professional with strong time management and retail operations skills. Experienced in managing challenging caseloads while prioritizing the delivery of high-quality care to clients. Seeking a challenging position in a successful and dynamic organization to leverage existing skills and pursue ongoing professional development.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Pandora Jewelry
04.2024 - Current
- Oversaw daily store operations, ensuring high customer satisfaction and efficient processes.
- Trained and mentored staff on product knowledge, sales techniques, and service excellence.
- Optimized inventory management strategies to maintain ideal stock levels and reduce shrinkage.
- Conducted sales data analysis to identify trends and refine merchandising strategies for profitability.
- Created comprehensive training programs for new hires focused on company policies and retail standards.
- Efficiently managed cash registers, maintaining accurate transactions while balancing drawers daily.
- Evaluated staff performance regularly to improve skills and support achievement of objectives.
- Addressed customer concerns effectively, working with management to enhance satisfaction ratings.
Assistant Store Manager at Djula
Damas Jewellery
06.2021 - 01.2024
- Provided exceptional customer service, fostering positive customer experiences through daily interactions, order follow-ups, and feedback resolution.
- Demonstrated strong leadership by effectively handling staff grievances and maintaining high levels of motivation among team members.
- Proficiently managed inventory, cash control, and generated insightful sales reports to support data-driven decision-making.
- Successfully executed store transfers and implemented consistent store opening and closing procedures.
- Effectively communicated sales plans, ensuring that targets were met and exceeded
- Upheld brand standards through meticulous merchandise inspections and ensured all security measures were met for safety of staff and customers.
- Drove revenue growth by 15 % through strategic execution of high-value transactions
STORE MANAGER
AKI Group, ADL
04.2018 - 05.2021
- Maintained high levels of customer satisfaction by delivering excellent service and overseeing customer service management.
- Oriented, trained, and managed store staff to ensure exceptional service is provided and performance expectations are met.
- Completed store operational requirements, including employee scheduling and task assignments, to ensure smooth functioning store environment.
- Maximized profitability by setting and meeting sales targets and motivating employees to excel in their roles.
- Increased average employee sales performance by 12% through regular coaching and goal-setting.
STORE MANAGER
COURCELLES (Chloe, Karl Lagerfeld, Hugo Boss)
04.2017 - 04.2018
- Created welcoming and luxurious shopping environment, ensuring that customers received personalized assistance and had memorable shopping experience.
- Led and motivated team of sales associates, offering guidance, training, and conducting performance evaluations to maintain high level of customer service and sales performance.
- Developed and implemented sales strategies and promotions to maximize revenue and met or exceeded sales targets.
- Ensured compliance with all company policies, procedures, and legal regulations, including health and safety standards.
- Increased sales by 10 % by cross-selling additional items
SENIOR SALES ASSOCIATE at DKNY
AL YASRA FASHION LLC
01.2014 - 03.2017
- Collaborated effectively with sales team, delivering outstanding customer service while consistently achieving boutique targets.
- Built and maintained strong rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Efficiently processed payments of various types, ensuring accuracy and professionalism in all transactions.
- Analyzed sales statistics to identify trends, evaluate sales potential, and determine inventory requirements, contributing to optimized stock levels.
- Demonstrated unwavering commitment to adhering to all company policies and procedures, ensuring consistency and compliance throughout boutique operations.
- Met or exceeded sales objectives on consistent basis to drive company growth
Education
Master - Tourism And Customer Service
Russian State University of Tourism And Service
Volgograd06.2013
High School Diploma -
Volgograd Secondary School
Russia06.2006
Skills
- Customer service
- Retail operations
- Team building and leadership
- Hiring and training
- Attention to detail
- Team management
- Goals and performance
- Business development and planning
- Problem-solving
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Assistant Store Manager
Pandora Jewelry
04.2024 - Current
Assistant Store Manager at Djula
Damas Jewellery
06.2021 - 01.2024
STORE MANAGER
AKI Group, ADL
04.2018 - 05.2021
STORE MANAGER
COURCELLES (Chloe, Karl Lagerfeld, Hugo Boss)
04.2017 - 04.2018
SENIOR SALES ASSOCIATE at DKNY
AL YASRA FASHION LLC
01.2014 - 03.2017
Master - Tourism And Customer Service
Russian State University of Tourism And Service
High School Diploma -
Volgograd Secondary School
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