LIU YANG
MISSISSAUGA,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about banking practices and documentation requirements.
Overview
5
5
years of professional experience
Work History
CSR/Bank Teller Intern
BANK OF CHINA (CANADA)
10.2023 - 05.2024
- Assisted customers in scheduling appointments for account opening, providing detailed appointment information to ensure a smooth account opening process upon their visit to the bank. Improved customer convenience and satisfaction through flexible scheduling.
- Assist customers in opening saving and checking accounts, providing information on interest rates, minimum deposit requirements, and addressing questions related to account access and management.
- Assist customers in opening joint accounts, providing relevant regulations and requirements, ensuring all account holders understand the shared responsibilities of the account.
- Introduce and assist customers in registering and using online banking, mobile banking, and other electronic banking services, ensuring customers understand the advantages and features of digital channels.
- Continuously updated product knowledge, staying informed about the latest banking products and services, and effectively communicated these updates to both customers and team members.
- Played a pivotal role in guiding and assisting international students with the activation of Guaranteed Investment Certificates (GIC). Provided clear instructions on the process, ensured compliance with regulatory requirements, and addressed any concerns or queries from students.
- Assisted students in completing necessary documentation for GIC activation, ensuring accuracy and adherence to the bank's policies. Facilitated a smooth and efficient process to meet both regulatory and customer satisfaction requirements.
- Issue Resolution: Proactively addressed and resolved any issues or concerns related to GIC activation, demonstrating problem-solving skills and ensuring a positive experience for international students.
Bartender/Customer Service Representative
Hi yogurt
02.2022 - 06.2023
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
- Received cash and card payments for balances owed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved customer service wait times to mitigate complaints.
Cashier/Customer Service Agent
2608512 Ontario INC.
11.2020 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed strong customer relationships to encourage repeat business.
Business Development Intern
SnapPay. Inc
10.2020 - 12.2020
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Followed up with prospects through telephone calls and emails.
Office Assistant
DTS Advanced logistics
10.2019 - 12.2019
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Resolved office equipment issues and scheduled service for advanced problems.
- Conducted office inventory checks and requested restock of supplies.
Education
Bachelor of Arts - Environmental Management
University of Toronto
Mississauga, ON06.2023
Bachelor of Arts - Economy
University of Toronto
MIssissauga, ON06.2023
Skills
- Patient and Empathetic
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Policies and Procedures Adherence
- Customer Service
- Understanding Customer Needs
- Project Planning
- Mandarin and English Fluency
- Issue Investigations
- Account Management
- Customer Relationship Management
- Account Servicing
Languages
English
Chinese (Mandarin)
Timeline
CSR/Bank Teller Intern
BANK OF CHINA (CANADA)
10.2023 - 05.2024
Bartender/Customer Service Representative
Hi yogurt
02.2022 - 06.2023
Cashier/Customer Service Agent
2608512 Ontario INC.
11.2020 - 03.2022
Business Development Intern
SnapPay. Inc
10.2020 - 12.2020
Office Assistant
DTS Advanced logistics
10.2019 - 12.2019
Bachelor of Arts - Environmental Management
University of Toronto
Bachelor of Arts - Economy
University of Toronto
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