Liu Yang
MISSISSAUGA,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about banking practices and documentation requirements.
Overview
5
5
years of professional experience
Work History
CSR/TELLER
BANK OF CHINA (CANADA)
10.2023 - Current
- Assisted customers in scheduling appointments for account opening, providing detailed appointment information to ensure a smooth account opening process upon their visit to the bank. Improved customer convenience and satisfaction through flexible scheduling.
- Assist customers in opening saving and checking accounts, providing information on interest rates, minimum deposit requirements, and addressing questions related to account access and management.
- Assist customers in opening joint accounts, providing relevant regulations and requirements, ensuring all account holders understand the shared responsibilities of the account.
- Introduce and assist customers in registering and using online banking, mobile banking, and other electronic banking services, ensuring customers understand the advantages and features of digital channels.
- Continuously updated product knowledge, staying informed about the latest banking products and services, and effectively communicated these updates to both customers and team members.
- Assisted students in completing necessary documentation for GIC activation, ensuring accuracy and adherence to the bank's policies. Facilitated a smooth and efficient process to meet both regulatory and customer satisfaction requirements.
Bartender/Customer Service Representative
Hi yogurt
02.2022 - 06.2023
- Followed drink recipes to make beverages by hand, with stick blenders and using machinery.
- Received cash and card payments for balances owed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved customer service wait times to mitigate complaints.
Cashier/Customer Service Agent
2608512 Ontario INC.
11.2020 - 03.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Developed strong customer relationships to encourage repeat business.
Business Development Intern
SnapPay. Inc
10.2020 - 12.2020
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Set up potential client contacts, cultivated relationships and followed through on service needs.
- Followed up with prospects through telephone calls and emails.
Office Assistant
DTS Advanced logistics
10.2019 - 12.2019
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Resolved office equipment issues and scheduled service for advanced problems.
- Conducted office inventory checks and requested restock of supplies.
Education
Bachelor of Arts - Environmental Management
University of Toronto
Mississauga, ON06.2023
Bachelor of Arts - Economy
University of Toronto
MIssissauga, ON06.2023
Skills
- Patient and Empathetic
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Policies and Procedures Adherence
- Customer Service
- Understanding Customer Needs
- Mandarin and English Fluency
- Issue Investigations
- Account Management
- Customer Relationship Management
- Account Servicing
Languages
English
Chinese (Mandarin)
Timeline
CSR/TELLER
BANK OF CHINA (CANADA)
10.2023 - Current
Bartender/Customer Service Representative
Hi yogurt
02.2022 - 06.2023
Cashier/Customer Service Agent
2608512 Ontario INC.
11.2020 - 03.2022
Business Development Intern
SnapPay. Inc
10.2020 - 12.2020
Office Assistant
DTS Advanced logistics
10.2019 - 12.2019
Bachelor of Arts - Environmental Management
University of Toronto
Bachelor of Arts - Economy
University of Toronto
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