Litzy Ortega
Paramount
Summary
Energetic with a natural ability to create a welcoming and safe atmosphere for guests. Easily adapts to new environments and strong communication skills with strangers and public speaking. Forms strong bonds and amusing interactions for guests of all ages. Does not easily succumb to pressure and happily complies to rules. Able to concentrate in demanding or stressful situations. Most of all, committed to creating a joyful experience!
Overview
1
1
year of professional experience
Work History
HHN House Host
Universal Studios Hollywood
09.2024 - 11.2024
- Handled high-pressure situations with composure, effectively managing large crowds and thousands of guests per hour.
- Built and set up barricade structures every day with specific measurements and formation.
- Stood for prolonged periods of time inside a maze with loud noise and attentively monitored guests as to not cause any trouble, help with any needs and made sure guests were safely moving throughout the house.
- Greeted guests and attracted in as many groups as possible using enthusiasm and friendliness.
- Brought in two thousand guests per hour inside the maze to satisfy the daily count goal.
- Worked late hours, beginning from 3:30pm until sometimes 3:00am.
- Honed concentration skills, learned to manage high pressure situations with sometimes intoxicated, scared or aggravated guests in a loud and visually stimulating area.
- Projecting voice over large crowds and public speaking.
CASHIER/HOSTESS
Supermex
06.2023 - 07.2024
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning counters, shelves and floors
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Built and maintained positive working relationships with customers and coworkers alike
- Created an enjoyable atmosphere when greeting customers and leading them to their tables
- Provided assistance to fellow colleagues when needed
- Accurately processed customer payments using cash and credit cards
- Managed to maintain composure and hand out orders accurately during busy hours in a fast paced environment
- Developed strong customer relationships to support satisfaction and loyalty
- Handled customer complaints and inquiries in an efficient manner
- Assisted with training and mentoring new team members
- Enforced store safety and cleanliness standards, reducing hazards
Education
GED -
Paramount Adult School
Paramount, CASkills
- Multitasking Abilities
- Interactive communication skills
- Team player mentality
- Basic Math Competence
- Time management skills
- Hospitality and accommodation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
HHN House Host
Universal Studios Hollywood
09.2024 - 11.2024
CASHIER/HOSTESS
Supermex
06.2023 - 07.2024
GED -
Paramount Adult School
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