Litzy Magana
San Juan Capistrano
Summary
Results-oriented Ticket Agent offering background in high-volume sales. Knowledgeable about competitive offerings, pricing and services to support consultative, comparison-based sales approach. Highly-effective at managing customer relations, reservations, and special requests processing.
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
1
1
year of professional experience
2026
2026
years of post-secondary education
Work History
Ticket Seller
Cinepolis Luxury Cinemas
Laguna Niguel
06.2025 - Current
- Processed ticket sales using point-of-sale systems efficiently.
- Provided excellent customer service to enhance guest experiences.
- Assisted guests with seating options and special requests promptly.
Server
Reata Glen
Rancho Mission Viejo
03.2024 - 05.2025
- Provided excellent customer service to residents and guests at Reata Glen.
- Took food and beverage orders accurately from customers and delivered promptly.
- Maintained cleanliness and organization of dining areas throughout service shifts.
- Collaborated with kitchen staff to ensure timely order preparation and delivery.
- Handled cash transactions and processed payments efficiently at the register.
- Resolved customer complaints with professionalism to enhance dining experiences.
- Set up dining room for special events, ensuring all details were attended to.
- Provided excellent customer service to ensure satisfaction.
Education
Capistrano Valley High School
Mission Viejo, CASkills
- Customer service
- Point-of-sale systems
- Cash handling
- Team collaboration
- Menu memorization
- Food safety
- Food delivery
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Ticket Seller
Cinepolis Luxury Cinemas
06.2025 - Current
Server
Reata Glen
03.2024 - 05.2025
Capistrano Valley High School