Litzy Gonzalez Valdez

Concord

Summary

Dynamic Medical Assistant with extensive experience at Norcal Urology, excelling in patient scheduling and insurance verification. Proven ability to enhance patient outcomes through meticulous clinical documentation and effective communication. Bilingual in Spanish, I prioritize professionalism and ethics while managing high-volume inquiries and optimizing surgical coordination.

Overview

year of professional experience

Certification

Work History

Medical Assistant, Receptionist, Surgery Coordinator

Norcal Urology

Walnut Creek

05.2024 - Current

Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. (Vasectomy. Prostate Biopsy, Cystoscopy, Stent Removals)
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.

Medical Assistant Intern

Jiva Health

Walnut Creek

03.2024 - 04.2024

Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
Obtained client medical history, medication information, symptoms, and allergies.
Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Education

No Degree - Medical Assistant

Unitek College

Concord, CA

High School -

Mount Diablo High School