Litzy Castillo
SantaAna
Summary
Dynamic sales associate with proven customer service and problem-solving skills at Americas Best Contacts And Eyeclasses. Enhanced patient satisfaction through meticulous prescription evaluations and effective communication. Adept at teamwork, streamlining processes, and ensuring accuracy, contributing to a seamless experience for clients and colleagues alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Americas Best Contacts And Eyeclasses
Westminster, CA
09.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
ABA Therapist
Acuity Behavior Solutions
1820 W Orangewood Ave
02.2023 - 09.2023
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
Caregiver
Carmel Village
17077 San Mateo St, Fountain Valley, CA 92708
07.2018 - 11.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Sales Associate
OC Fair & Event Center
Costa Mesa, CA
08.2018 - 09.2018
- Streamlined registration process through effective communication with both attendees and employers, resulting in reduced wait times.
- Supported employers by setting up their booths and providing any necessary assistance throughout the event.
- Collaborated with fellow volunteers to address any issues that arose during the event, ensuring a positive experience for all stakeholders.
- Contributed to the success of the job fair by efficiently registering attendees and distributing informational materials.
- Assisted in event set-up and dismantling, ensuring a smooth and timely transition between activities.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CACriminal Justice -
UEI College
Garden Grove, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- Guard Card License - # (6837308)
- Powers to Arrest Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Americas Best Contacts And Eyeclasses
09.2023 - Current
ABA Therapist
Acuity Behavior Solutions
02.2023 - 09.2023
Sales Associate
OC Fair & Event Center
08.2018 - 09.2018
Caregiver
Carmel Village
07.2018 - 11.2019
High School Diploma -
Los Amigos High School
Criminal Justice -
UEI College