Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Litzy Castillo

SantaAna

Summary

Dynamic sales associate with proven customer service and problem-solving skills at Americas Best Contacts And Eyeclasses. Enhanced patient satisfaction through meticulous prescription evaluations and effective communication. Adept at teamwork, streamlining processes, and ensuring accuracy, contributing to a seamless experience for clients and colleagues alike.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Americas Best Contacts And Eyeclasses
09.2023 - Current
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Verified and updated patient records promptly to guarantee accurate prescription information.

ABA Therapist

Acuity Behavior Solutions
02.2023 - 09.2023
  • Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
  • Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
  • Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
  • Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
  • Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.

Caregiver

Carmel Village
07.2018 - 11.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Sales Associate

OC Fair & Event Center
08.2018 - 09.2018
  • Streamlined registration process through effective communication with both attendees and employers, resulting in reduced wait times.
  • Supported employers by setting up their booths and providing any necessary assistance throughout the event.
  • Collaborated with fellow volunteers to address any issues that arose during the event, ensuring a positive experience for all stakeholders.
  • Contributed to the success of the job fair by efficiently registering attendees and distributing informational materials.
  • Assisted in event set-up and dismantling, ensuring a smooth and timely transition between activities.

Education

High School Diploma -

Los Amigos High School
Fountain Valley, CA

Criminal Justice -

UEI College
Garden Grove, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills

Certification

  • Guard Card License - # (6837308)
  • Powers to Arrest Certificate

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Sales Associate

Americas Best Contacts And Eyeclasses
09.2023 - Current

ABA Therapist

Acuity Behavior Solutions
02.2023 - 09.2023

Sales Associate

OC Fair & Event Center
08.2018 - 09.2018

Caregiver

Carmel Village
07.2018 - 11.2019

High School Diploma -

Los Amigos High School

Criminal Justice -

UEI College
Litzy Castillo