Litzy Castillo
SantaAna
Summary
Dynamic sales associate with proven customer service and problem-solving skills at Americas Best Contacts And Eyeclasses. Enhanced patient satisfaction through meticulous prescription evaluations and effective communication. Adept at teamwork, streamlining processes, and ensuring accuracy, contributing to a seamless experience for clients and colleagues alike.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Americas Best Contacts And Eyeclasses
09.2023 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
ABA Therapist
Acuity Behavior Solutions
02.2023 - 09.2023
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
- Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
- Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
Caregiver
Carmel Village
07.2018 - 11.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Sales Associate
OC Fair & Event Center
08.2018 - 09.2018
- Streamlined registration process through effective communication with both attendees and employers, resulting in reduced wait times.
- Supported employers by setting up their booths and providing any necessary assistance throughout the event.
- Collaborated with fellow volunteers to address any issues that arose during the event, ensuring a positive experience for all stakeholders.
- Contributed to the success of the job fair by efficiently registering attendees and distributing informational materials.
- Assisted in event set-up and dismantling, ensuring a smooth and timely transition between activities.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CACriminal Justice -
UEI College
Garden Grove, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- Guard Card License - # (6837308)
- Powers to Arrest Certificate
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Americas Best Contacts And Eyeclasses
09.2023 - Current
ABA Therapist
Acuity Behavior Solutions
02.2023 - 09.2023
Sales Associate
OC Fair & Event Center
08.2018 - 09.2018
Caregiver
Carmel Village
07.2018 - 11.2019
High School Diploma -
Los Amigos High School
Criminal Justice -
UEI College
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