Litty Gurung
Toronto,ON
Summary
Results-driven individual with 3+ years of experience in high-volume client communication, direct outreach, and administrative operations. Proven track record in door-to-door sales, customer acquisition, and building client rapport in competitive environments. Energetic team player comfortable with fast-paced, on-site, target-driven cultures.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Door Knocker / Direct Sales
Alliance Property Maintenance
Waterloo
08.2017 - 11.2022
- Conducted direct outreach to residential prospects, generating leads and closing service contracts through in-person pitching
- Developed neighbourhood-specific sales pitches tailored to client needs, adapting messaging based on real-time feedback
- Built rapport and trust with diverse clients, achieving consistent conversion rates through strong communication skills
- Managed own pipeline and schedule — planning routes, tracking prospects, and following up independently
Landscaping Supervisor
Alliance Property Maintenance
11.2021 - 10.2025
- Directly communicated with residential board members to build trust, address concerns, and retain client contracts
- Supervised a crew of 6–8 staff while coordinating daily schedules across multiple project sites
- Produced and submitted daily operational reports to senior management with accuracy and consistency
- Trained and mentored team members on best practices, safety protocols, and service standards
- Solo weekend outreach: approached residential clients door-to-door, sold services, and shared profits with owner
Bookkeeper
Chester Hill Solutions
02.2020 - 11.2024
- Managed financial records, invoicing, bank reconciliations, and accounts receivable using QuickBooks and Excel
- Reviewed documentation for completeness and accuracy before submission to management
- Supported payroll processing and preparation of monthly financial statements
- Contract
Customer Service Administrator
City of Toronto – Parks & Recreation
07.2021 - 08.2023
- Handled high-volume inbound inquiries, registrations, and bookings across multiple program locations
- Coordinated directly with supervisors and internal teams to ensure seamless daily operations
- Resolved customer complaints promptly, maintaining high satisfaction during peak demand periods
- Maintained accurate records and documentation for all program activities
Customer Service Representative
City of Toronto – Parks & Recreation
11.2019 - 08.2023
- Delivered frontline customer service, addressing inquiries and resolving complaints for a high-volume public facility
- Maintained accurate CRM records of all customer interactions, improving data management efficiency
- Assisted in organizing community events, supporting participant engagement and program satisfaction
Education
Bachelor of Arts - Economics, Psychology Minor
Wilfrid Laurier University
09.2021 - 08.2026
Skills
- Customer Service
- High-volume cold outreach
- Lead qualification
- Client rapport building
- Objection handling
- Computer literacy & data entry
- Team collaboration
- Pipeline management
- MS Office
- QuickBooks
- Strong communication
Timeline
Landscaping Supervisor
Alliance Property Maintenance
11.2021 - 10.2025
Bachelor of Arts - Economics, Psychology Minor
Wilfrid Laurier University
09.2021 - 08.2026
Customer Service Administrator
City of Toronto – Parks & Recreation
07.2021 - 08.2023
Bookkeeper
Chester Hill Solutions
02.2020 - 11.2024
Customer Service Representative
City of Toronto – Parks & Recreation
11.2019 - 08.2023
Door Knocker / Direct Sales
Alliance Property Maintenance
08.2017 - 11.2022