Lita McFaddin
Elk Grove
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Associate Governmental Program Analyst
Cemetery and Funeral Bureau
Sacramento
12.2022 - Current
- Evaluated licensing applications for Funeral Establishment, Certificate of Authority, Cemetery Broker, Crematory, and Hydrolysis Facility for completeness and accuracy.
- Ensured compliance with statutory and regulatory requirements while identifying deficiencies.
- Drafted correspondence to request additional documentation from applicants when necessary.
- Maintained applicant records using Bureau’s computer databases, including CAS and ATS.
- Responded to inquiries from applicants, licensees, stakeholders, and internal departments via telephone, email, and written communication.
- Provided monthly and annual licensing statistics for management; contributed data for Bureau's Annual Report.
- Liaised with Office of Professional Examination Services (OPES) for Subject Matter Expert recruitment and examination workshops.
- Contributed to Business Modernization Project by transitioning applications to new online portal.
Staff Services Analyst
Cemetery and Funeral Bureau
Sacramento
09.2014 - 12.2022
- Reviewed applications for Cemetery Salesperson, Broker, Crematory Manager, and related licenses to verify accuracy.
Drafted requests for additional documents from applicants with incomplete submissions.
Ensured all applications met necessary statutory and regulatory standards for licensure.
Compiled and presented monthly licensing statistics to management for oversight purposes.
Assessed Consumer Affairs System data for disciplinary histories prior to enforcement reviews.
Analyzed current work processes and suggested modifications for improved efficiency.
Updated license files by accurately reflecting information in Bureau's databases.
Handled sensitive inquiries from applicants, licensees, and stakeholders across multiple platforms.
Office Technician-Typing
Board of Pharmacy
Sacramento
08.2013 - 08.2014
- Reviewed pharmacist applications to assess eligibility for California Pharmacist Licensure examination.
Identified incomplete applications and drafted letters requesting necessary documentation.
Updated records in Applicant Tracking System (ATS) to indicate fulfillment of requirements.
Performed checks on enforcement history for all applicants in database records.
Coordinated transmission of eligible applicants' information to national and state exam vendors.
Managed inquiries about application statuses through email, telephone, and mail channels.
Maintained accurate weekly statistics on applications received and processed for management review.
Applied relevant laws and regulations effectively during the application evaluation process.
Education
Bachelor of Science - Psychology
California State University, Sacramento
Sacramento, CA05-1995
Skills
Regulatory compliance and licensing Data entry and records management Customer service and communication Process improvement and workflow optimization Report preparation and statistics tracking Project participation and cross-functional collaboration Microsoft Office Suite (Word, Excel, Outlook)
References
References available upon request.
Timeline
Associate Governmental Program Analyst
Cemetery and Funeral Bureau
12.2022 - Current
Staff Services Analyst
Cemetery and Funeral Bureau
09.2014 - 12.2022
Office Technician-Typing
Board of Pharmacy
08.2013 - 08.2014
Bachelor of Science - Psychology
California State University, Sacramento
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