Listy Thomas
sydney,NS
Summary
Dynamic professional with a strong background in customer service at Sydney Call Centre, excelling in active listening and critical thinking. Proven ability to enhance customer satisfaction and retention through effective communication and problem resolution. Experienced in accounting fundamentals, ensuring accurate financial records and timely processing of transactions.
Overview
8
8
years of professional experience
Work History
Customer Service Representative in Bank
Sydney Call Centre
Sydney, NS
08.2023 - Current
- Assisted customers by answering inquiries and providing product information.
- Learned company policies and procedures to ensure compliance in interactions.
- Handled customer complaints with empathy and professionalism to resolve issues effectively.
- Utilized CRM software to log customer interactions and track service requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Calculated correct order totals, updated accounts, and maintained detailed records.
Junior Accountant
Bright Future Trading And Contracting
Doha, Qatar
09.2017 - 12.2020
- Enter 100 of invoice in the accounting software every week.
- Maintain accounts receivable and accounts payable.
- Prepare monthly statements and follow up with the payments.
- Provide customers with accurate pricing, inventory, and delivery details.
- To increase business, establish and maintain contact by phone or email with both current and future customers.
- Perform bookkeeping and payroll duties of staff.
- Processed invoice and purchase orders in a timely manner.
- Prepare ledgers, journals for trail balance.
- Supported month-end closing processes, ensuring timely reconciliation of accounts.
- Maintained accurate records of accounts payable and receivable transactions.
Education
Post Graduate Diploma - Supply Chain Management
Cape Breton University
05.2022
Master's - Commerce, Finance
Mahatma Gandhi University
Kochi, Kerala03.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Time management
- Verbal and Written Communication
- Knowledge in accounting fundamentals
- Computer Proficiency
LANGUAGES
English, Malayalam
Timeline
Customer Service Representative in Bank
Sydney Call Centre
08.2023 - Current
Junior Accountant
Bright Future Trading And Contracting
09.2017 - 12.2020
Master's - Commerce, Finance
Mahatma Gandhi University
Post Graduate Diploma - Supply Chain Management
Cape Breton University