Liston Ferreira
Surrey,Canada
Summary
Seasoned banking operations professional with 25+ years in branch management, customer service and back office operations. Expertise in regulatory compliance, process improvement, and operational management, resulting in enhanced efficiency and business performance. Proven track record in managing customer sales, outward wire processing and clearing settlements, and retail credit support lending operations. Actively seeking new opportunities in 2026 to apply extensive skills for organizational growth and career advancement.
Overview
29
29
years of professional experience
Work History
Collateral Securities Specialist – Credit Support
Canadian Western Bank, now acquired by National Bank of Canada
Vancouver, Canada
11.2019 - Current
- Executed documentation preparation for retail mortgage lending products, ensuring compliance with policies and procedures. Administered various lending products, including RRSP loans, special share loans, and retail construction financing.
- Managed client relationships by addressing inquiries and resolving issues efficiently. Reviewed commercial and retail security files for compliance verification at HUB Credit Support.
- Executed high-ratio mortgage deals with CMHC, Genworth-Sagen, and Homework's products.
Conducted BC Online PPSA searches, lien/title registrations, and discharges across provinces. Prepared solicitor packages for retail mortgage lending transactions, and executed outgoing wire transfers at funding.
Cluster/Area Manager Branch Operations
Noor Bank
Dubai, UAE
07.2010 - 11.2018
- Managed six branches, enhancing operational efficiency for a team of 25 staff members.
- Oversaw branch operations and enforced compliance with operational management practices.
- Developed and updated Standard Operating Procedures to align with internal controls and policies.
- Strengthened compliance and improved audit results through adherence to operational protocols.
- Conducted Key Control Self-Assessments and surprise checks to mitigate risks.
- Planned staffing resources, facilitated recruitment, and executed performance appraisals.
Senior Counter Customer Service Manager
Mashreq Bank
Dubai, UAE
08.2009 - 04.2010
- Directed branch cash management while supervising eight tellers. Executed outward clearing operations, check processing, remittances, and daily transactions efficiently. Administered compliance, audits, security controls, and operational tasks for branch effectiveness. Prepared timely branch returns, and conducted surprise balancing.
- Operated four ATMs and one CCDM machine with consistent cash replenishments.
- Verified retail branch documentation prior to funding.
Manager Branch Operations & Customer Service
HSBC
Dubai, UAE
09.2006 - 10.2008
- Oversaw and optimized overall operations and administration of branch activities, ensuring efficiency and regulatory compliance.
Regional HUB IT Customer Service Helpdesk Officer
HSBC
Dubai, UAE
01.2004 - 09.2006
- Addressed helpdesk tickets promptly, prioritizing critical concerns to ensure swift resolutions.
Senior Supervisor: Branch Accounts & Centralized Clearing
HSBC
Dubai, UAE
10.1999 - 01.2004
- Daily review of branch balance sheets and operations managers' reports to identify discrepancies, and coordinated resolution.
- Prepared branch returns, surprised balancing schedules, reconciled and monitored the General Ledger, Profit & Loss Accounts, I/E Accounts, and Departmental Cost Centres.
- Processed outward and inward check clearing and settlement transactions efficiently.
Personal Banking, Leave Relief Operations & Corporate Administrator
HSBC
Dubai, UAE
08.1996 - 10.1999
- Processed retail back-office maintenance requests in HUB system efficiently.
- Delivered security items, including ATMs, credit cards, cheque books, and drafts, to customers promptly.
- Assumed various roles, such as Leave Relief Clerk and Corporate Customer Service Representative, ensuring seamless operations.
Education
Graduation - Financial Accounting and Auditing, Computer Systems, Exports
University of Mumbai
Mumbai, India01.1996
Personnel Management & Industrial Relation Distant Education - Personnel Management Principles, Organizational Behavior
National Institute Of Labor Education and Management (NILEM)
India01.1994
Higher Secondary Board - English, French, Bookkeeping Accounts, Economics Commerce
St Andrews College
Bandra, India01.1993
High School Certificate - English, French, Hindi, Mathematics, Science, Economics
St. Stanislaus High School
Bandra, India01.1990
Skills
- Branch banking operations and governance
- Transaction processing and compliance
- Operational risk management and controls
- Team leadership and branch administration
- Compliance enhancement strategies
- Client relationship management
- Decision-making and problem-solving skills
- Banking document accuracy and mortgage processing
- T24, Wave, Roadrunners, and Rubix Wire Transfer systems at Canadian Western Bank
- HUB AS/400 expertise at HSBC Bank
- Banksy's Mosaic Banking application, ATM, and CCDM administration at Mashreq Bank
- Flex Cube banking application, debit card, and cheque book printing, electronic safe lockers management - Noor Bank
Languages
English
Full Professional
Hindi
Native/ Bilingual
French
Elementary
Timeline
Collateral Securities Specialist – Credit Support
Canadian Western Bank, now acquired by National Bank of Canada
11.2019 - Current
Cluster/Area Manager Branch Operations
Noor Bank
07.2010 - 11.2018
Senior Counter Customer Service Manager
Mashreq Bank
08.2009 - 04.2010
Manager Branch Operations & Customer Service
HSBC
09.2006 - 10.2008
Regional HUB IT Customer Service Helpdesk Officer
HSBC
01.2004 - 09.2006
Senior Supervisor: Branch Accounts & Centralized Clearing
HSBC
10.1999 - 01.2004
Personal Banking, Leave Relief Operations & Corporate Administrator
HSBC
08.1996 - 10.1999
Graduation - Financial Accounting and Auditing, Computer Systems, Exports
University of Mumbai
Personnel Management & Industrial Relation Distant Education - Personnel Management Principles, Organizational Behavior
National Institute Of Labor Education and Management (NILEM)
Higher Secondary Board - English, French, Bookkeeping Accounts, Economics Commerce
St Andrews College
High School Certificate - English, French, Hindi, Mathematics, Science, Economics
St. Stanislaus High School