LISSETTE SANCHEZ

• Provide excellent customer service, I always go above and beyond to make sure patient needs are met to the best of my abilities
• Verify patient vision insurance coverage
• Bill various insurances for services and materials rendered
• Allocate insurance payments received
• Process payments for services/products purchased and balance all accounts at the end of the day
• Answer the phone, schedule patient appointments, remind patients of upcoming appointments, inform patients if glasses/ contacts are ready for pick up
• Work with optometrist to provide patients with the best possible eyeglasses based on their needs and prescription
• Adjust frames and make sure they are sitting properly for patient optimal use
• Perform pre-test for the optometrist, this includes : auto-refractor, fundus photography, and IOP
• Conduct I&R training for new contact lens wearers
• Order revenue, stock, and trial contact lenses
• Order prescription lenses from various labs and manufacturers
• Take segment height, OC, and pupillary distance

measurements

• I organized displays and keep inventory organized, also update inventory as needed.
• Troubleshoot issues with eyeglasses fittings or prescriptions
• Contribute increased sales by effectively presenting the benefits of various lens options.
• Enhance team performance through effective communication with colleagues and management, fostering a positive work environment.
• Increased workplace safety by maintaining a clean and organized work area, adhering to established guidelines.
• Ensure proper handling of sensitive patient information by diligently maintaining confidentiality and following HIPAA guidelines.
• Verify and update patient records promptly to guarantee accurate prescription information.
• Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
• Educate clients about how to adapt, wear, and care for eyeglasses.
• Support business growth by participating in marketing efforts such as promotional events, attending all educational and staff meetings.

• Assisted with patient examinations and minor procedures, ensuring patient, comfort, clear communication and facilitated doctor procedure
• Filed patient charts after undated in electronic health record
• Scheduled new appointments
• Prepared charts for upcoming appointments
• Called in prescriptions
• Restocked doctor medical supplies
• Cleaned and sanitized room/equipment after patient visit
• Communicated with doctors and all staff to provide optimized work flow
• Made sure all patients were comfortable and at ease while waiting to be seen

• Managed daily cash flow operations, ensuring accuracy in transactions and compliance with regulations.
• Funded and processed Payday loans, Auto title loans, and collateral loans against gold .
• Verified and cashed all types of checks
• Upheld the highest standard for staff education and communication to fight fraud done by or to customers
• Trained new staff members on all aspects and processes of our services and products
• Was a Notary Public and had the ability to notarize documents and identification
• Sold and activated cell phones
• Provided money transfer services through Money gram, and Western Union systems
• Purchased gift cards for cash payout at allocated rates
• Balanced all cash and transactions daily to make sure accounting was done properly
• Set up meetings to improve staff workflow and communication
• Took part of Weekly meetings with corporate to optimize procedure and brainstorm ideas to increase profit