Lissette Ilgner
Timberlea
Summary
Results-oriented Project Manager with 10+ years in diverse industries including IT and Enterprise Software. Proven success in managing high-stakes projects such as ERP implementations and cloud migrations, ensuring timely delivery within $10M budgets. Proficient in balancing stakeholder needs and enhancing project governance through tailored reporting solutions. Fostered strong relationships with C-level stakeholders and vendors to achieve strategic business goals.
Overview
12
12
years of professional experience
Work History
Project Manager
ATS-Zebra
04.2024 - 01.2025
- Directed regulatory compliance projects ensuring timely submission of documentation to CSA & BIS for regional and international market approvals.
- Developed comprehensive project plans, with emphasis on resource capacity, risk, and task dependencies.
- Orchestrated team coordination efforts among SMEs, engineering, and program management to meet project milestones and planned delivery timelines.
- Tracked and optimized project performance using Excel pivot tables, slicers, and SharePoint repositories to ensure transparency and accountability.
- Identified and mitigated risks, applied corrective actions to address scope deviations, and maintained project alignment.
- Conducted stakeholder communication sessions to review project progress and adjust plans to meet evolving business needs.
PMO Leader
Qixas Group
03.2023 - 01.2024
- Collaborated with senior executives to refine and deploy project implementation methodologies for Business Central ERP implementations and upgrades.
- Led project capacity planning for 12 consultants optimizing workloads and resource allocation via MS Project Server.
- Designed and maintained project dashboards, status reports, risk registers, and financial tracking tools to drive PMO governance excellence.
- Partnered with sales and delivery teams to validate SOWs, cost estimates, and work authorizations, ensuring financial and scope accuracy pre-implementation.
- Established standardized templates and PM tools improving visibility into project KPIs and operational performance.
- Supported strategic client engagements, providing updates on delivery risks, schedule adjustments, and change control actions.
- Enhanced PMO efficiency by reducing delivery cycle times and elevating cross-departmental communication effectiveness.
Senior Project Manager
Qixas Group
02.2022 - 01.2024
- Managed end-to-end ERP implementations, including on-premises deployments and cloud migrations, across diverse sectors such as Manufacturing, Publishing, Labor Unions, and Construction.
- Delivered tailored deployment strategies through collaborative planning with technical leads, vendors, and business units.
- Drove six concurrent projects, ensuring scope alignment, on-time cutovers, and adherence to budgets ranging from $180K to $6M.
- Facilitated risk assessments, scope validation sessions, and mitigation planning to address potential delivery obstacles proactively.
- Developed and enforced change management protocols, conducting frequent executive stakeholder reviews and updates.
- Authored comprehensive project documentation, including charters, timelines, RAID logs, and lessons learned repositories.
- Improved client satisfaction by maintaining tight control over deliverables, timelines, and post-go-live support mechanisms.
Project Control Officer
TCS-Manulife
04.2021 - 01.2022
- Examined enterprise vulnerability security data, performed analysis activities and produce data representation using Excel (Pivot Tables, VLOOKUP, Charts) to report remediation progress to program leadership.
- Generated interactive Power BI dashboards that monitored enterprise vulnerability management and iOS hardening activities.
- Analyzed security compliance reports to recommend actionable improvements addressing identified threats and gaps.
- Created and maintained RAID logs to ensure traceability of risks, actions, issues, and decisions throughout the project lifecycle.
- Oversaw weekly PM and technical team meetings to review status, prioritize work, and resolve blockers impacting remediation efforts.
- Supported compliance teams in aligning project activities with organizational security standards and regulatory mandates.
- Delivered accurate bi-weekly and monthly status reports to senior management through SharePoint-driven documentation hubs.
IT Project Control Officer
Roevin-GTAA
03.2020 - 07.2020
- Maintained IT portfolio roadmaps, tracking key milestones, dependencies, and budget forecasts for capital technology initiatives.
- Generated variance reports and cost performance analyses using Clarity PPM and Excel to guide executive decision-making.
- Updated and monitored the change management workflows and purchase order documentation in Oracle, ensuring smooth approvals and compliance adherence.
- Produced comprehensive status dashboards reflecting project health, risks, and resource allocation across multiple projects.
- Identified and escalated critical project-level risks, coordinating mitigation plans with delivery and operations leadership.
- Created executive scorecards to visualize project progress, enhancing leadership visibility into vendor and internal performance.
- Delivered proactive project support to PMs and technical teams, ensuring adherence to Waterfall and Agile project methodologies.
IT Project Coordinator
SOROC Technology – RBC
04.2019 - 12.2019
- Completed the successful deployment of the Windows 10 refresh and upgrades across 2,500+ end users in 25 business units, coordinating 12 overlapping migration waves.
- Gathered, assessed the Capital Markets business readiness and executed pilot activities, managed deployment occurrence, and guided business continuity planning for system upgrades.
- Conducted risk analysis and mitigated deployment issues to maintain project timelines and operational continuity.
- Shared daily migration updates via SharePoint to keep teams aligned with deployment schedules.
- Facilitated stakeholder management through status meetings, addressing technical challenges and schedule adjustments proactively.
IT Project Manager
Jackyl Consulting – FIS
08.2018 - 12.2018
- Managed migration of 13 WAN clients to cloud environments, ensuring project timelines, and vendor coordination.
- Created and tracked ServiceNow change requests; secured approvals for cut over windows and post-migration validations.
- Partnered with network engineers to refine and update implementation strategies, ensuring readiness for service transitions.
- Oversaw third-party vendor activities, confirming functional resources availability and monitored system performance during scheduled outage periods.
- Delivered projects within the defined 4-weeks window, ensuring minimal business disruption and seamless client service continuity.
IT Project Analyst
SOROC Technology – TD Bank
06.2018 - 08.2018
- Analyzed vulnerability reports, extracted UNIX-specific threats, and scheduled system patching with technical SMEs and business units.
- Coordinated security checks and remediation efforts with Oracle DBA and Linux Admin teams to resolve system performance risks.
- Managed change control processes via ServiceNow to authorize patching events, ensuring business continuity and minimal downtime.
- Maintained detailed documentation of risk mitigation actions in Jira/Confluence, communicating resolutions to stakeholders.
- Supported post-patching application verifications to validate operational stability across impacted systems.
Project Manager
Express Scripts Canada
04.2017 - 06.2018
- Directed cross-functional Agile project team through Health Canada transformation.
- Partnered with compliance teams to meet Health Canada regulatory requirements for system enhancements and data handling.
- Managed the implementation of the Microsoft Dynamics AX 2012 Time Tracking module, coordinating across 6 stakeholder groups and 1,500 end users to successfully deliver a full system integration within 12 weeks.
- Collaborated with cross-functional teams to ensure timely readiness of scope items; attended daily stand-ups and proactively resolved delivery impediments using Jira.
- Oversaw project financials, including cost-benefit analysis, ROI tracking, and vendor invoice validation, ensuring budget compliance.
- Delivered client training and change management documentation supporting ERP adoption and process improvements.
IT Project Coordinator
Nexus – ADP
11.2016 - 03.2017
- Developed and launched PMO dashboards to improve project performance tracking and decision-making for product management.
- Facilitated weekly cross-departmental PMO meetings, aligning program milestones with key deliverables.
- Produced HCM initiative reports highlighting project risks, status, and completion rates for executive review.
- Supported resource planning and assignment activities to balance workloads and ensure project continuity.
IT Project Lead
SOROC Technology – TD Bank
11.2015 - 10.2016
- Managed a $1.3M enterprise vulnerability patching project, coordinating remediation activities across 20+ internal technology units.
- Coordinated a team of 10 administrators to deliver Windows OS server patching for 8,000 vulnerabilities, achieving an 80% remediation success rate.
- Developed Excel and SharePoint-based tracking tools to manage schedules, reschedules, and detailed status reporting.
- Conducted data analysis using VLOOKUP and Pivot Tables to plan remediation timelines and communicate progress to senior stakeholders.
- Applied change management best practices and secured CCB approvals, ensuring project risks and resource allocations remained aligned with business priorities.
IT Project Control Officer
Randstad – CIBC
09.2014 - 09.2015
- Led Windows 7 migration for 5,000+ users across 30 business lines, coordinating readiness assessments and deployment schedules.
- Prepared migration progress reports for leadership, capturing end-user readiness and post-migration defect tracking.
- Partnered with PMs and business reps to validate impacted applications and schedule upgrades using Excel and SharePoint.
- Streamlined migration activities, optimizing technician assignments and minimizing end-user disruption.
- Supported issue resolution and stakeholder communication, ensuring alignment of deployment milestones with business expectations.
IT Project Control Officer
Nexus – TD Bank
04.2013 - 01.2014
- Supported the Aeroplan Credit Card Program deployment, updating project readiness reports and tracking deployment outcomes.
- Conducted data validation on PM reports, identifying and communicating discrepancies to senior managers for resolution.
- Managed compliance documentation requirements, ensuring alignment with risk and audit readiness in CLA/Clarity systems.
- Prepared monthly compliance status reports for executive distribution, ensuring transparency on risk and audit findings.
- Maintained centralized PMO document libraries on SharePoint, improving accessibility and version control for regulatory records.
Education
PMP Certification -
Project Management Institute
USA05.2021
Project Management Certificate - undefined
Sheridan College
06.2012
Certified Internal Auditor - undefined
OMNEX
01.2003
Hotel & Restaurant Management Diploma - undefined
Sheridan College
01.1989
Skills
- Leadership in service delivery
- Management of stakeholders
- Portfolio and program oversight
- Execution of project plans
- Mitigation of risks
- Control of costs and changes
- Team leadership across functions
- Planning for resource capacity
- Migration of software and cloud data centers
- Management of project scope
- Third-party vendor oversight
- Methodologies: agile and waterfall
- Reporting through data analysis
- Platforms: Windows 7,10,13,16
- Mac OS
- Tools & Technologies: Microsoft Project Server
- SharePoint
- MS Office
- Teams
- ServiceNow
- Zoom
- Fieldglass
- Dynamic AX 2012
- Clarity
- Remedy
- Oracle
Languages
English
Native or Bilingual
Affiliations
Project Management Institute
Professional Skills
- Expert in defining project scope, developing detailed plans, and leading execution to ensure timely and cost-effective delivery of complex initiatives.
- Skilled in building and managing relationships with internal teams, clients, vendors, and executive stakeholders to align project objectives and drive satisfaction.
- Proficient in identifying project risks, developing mitigation strategies, and executing structured change management processes to minimize disruptions and maintain project integrity.
- Demonstrated ability to lead service delivery programs that enhance client experience, ensure quality outcomes, and support organizational goals.
- Experienced in managing multi-million-dollar budgets, controlling project costs, and ensuring resource optimization to achieve financial targets.
- Strong leadership in coordinating cross-disciplinary teams, fostering collaboration, and driving performance across diverse functions to achieve project success.
Timeline
Project Manager
ATS-Zebra
04.2024 - 01.2025
PMO Leader
Qixas Group
03.2023 - 01.2024
Senior Project Manager
Qixas Group
02.2022 - 01.2024
Project Control Officer
TCS-Manulife
04.2021 - 01.2022
IT Project Control Officer
Roevin-GTAA
03.2020 - 07.2020
IT Project Coordinator
SOROC Technology – RBC
04.2019 - 12.2019
IT Project Manager
Jackyl Consulting – FIS
08.2018 - 12.2018
IT Project Analyst
SOROC Technology – TD Bank
06.2018 - 08.2018
Project Manager
Express Scripts Canada
04.2017 - 06.2018
IT Project Coordinator
Nexus – ADP
11.2016 - 03.2017
IT Project Lead
SOROC Technology – TD Bank
11.2015 - 10.2016
IT Project Control Officer
Randstad – CIBC
09.2014 - 09.2015
IT Project Control Officer
Nexus – TD Bank
04.2013 - 01.2014
Project Management Certificate - undefined
Sheridan College
Certified Internal Auditor - undefined
OMNEX
Hotel & Restaurant Management Diploma - undefined
Sheridan College
PMP Certification -
Project Management Institute
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