Lissette Hernandez
Irvine
Summary
Client-focused service professional with a strong record of delivering elevated guest experiences and upholding brand integrity. Known for exceptional interpersonal communication, polished presentation, and dedication to creating a welcoming, comfortable environment for clients. Possesses a proven ability to manage dynamic workspaces scheduling appointments, coordinating front-desk operations, and handling multiple tasks concurrently with efficiency and poise. Passionate about animal care and committed to supporting both pets and their owners through attentive, compassionate service. Eager to leverage retail service expertise, attention to detail, and customer-centric mindset to contribute to a veterinary practice’s mission of top-tier client and patient care.
Overview
7
7
years of professional experience
Work History
Stylist Sales Associate
Kate Spade
09.2025 - Current
- Delivered exceptional customer service, enhancing client relationships and ensuring satisfaction.
- Executed daily sales transactions accurately, maintaining register integrity and financial accountability.
- Curated merchandise displays that aligned with brand aesthetics, driving customer engagement and interest.
- Collaborated with team members to meet sales goals, fostering a positive and productive work environment.
Sales Associate
Revolve / FWRD
01.2023 - 01.2025
- Delivered an elevated client experience as a brand ambassador by embodying brand values, engaging clients, and cultivating relationships.
- Exceeded KPI goals through exceptional customer service, quality sales performance, and client-focused styling expertise.
- Demonstrated flexibility and collaboration by supporting cross-functional store operations utilizing Topdesk, Kustomer, and Gladly programs.
- Delivered personalized styling consultations and confident product recommendations to inspire client trust, loyalty, and repeat business.
- Communicated with carriers and vendors to troubleshoot shipping discrepancies and resolve issues, minimizing delays and improving workflow efficiency.
- Collaborated with cross-functional teams to facilitate project execution and communication.
Veterinary Assistant Extern
Lindsey Veterinary Care
01.2023 - 03.2023
- Assisted veterinarians during examinations and procedures to ensure animal welfare and safety.
- Maintained cleanliness of examination rooms, surgical areas, and equipment to comply with health standards.
- Aided veterinarian with surgeries by preparing surgical instruments, monitoring anesthesia levels, and assisting in post-operative care.
- Monitored vital signs and reported any changes in animal conditions to veterinary staff promptly.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Retail Sales Associate
H&M
01.2022 - 01.2023
- Delivered personalized customer service in a fast-paced retail environment, ensuring each client received attentive and tailored support.
- Supported visual merchandising execution, ensuring the sales floor reflected brand identity and delivered an inspiring shopping environment.
- Ensured seamless professional client interactions at the point of sale, delivering accuracy and service excellence.
- Maintained a polished, client-ready store environment through proactive stock management, fitting room support, and operational efficiency.
Shift Supervisor
Chick-Fil-A
01.2019 - 01.2020
- Supervised daily operations, ensuring a clean, organized, and efficient environment.
- Trained new employees and ensured high-quality service and teamwork.
- Managed scheduling and opening/closing procedures with accuracy and responsibility.
- Addressed customer concerns swiftly and compassionately.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Completed store opening and closing procedures and balanced tills.
Education
Veterinarian Assistant Certification -
ANIMAL BEHAVIOR COLLEGE
04-2023
High School Diploma -
BUENA PARK HIGH SCHOOL
05-2016
Skills
- Client Communication
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Client communication
- Animal safety
- Medical record-keeping
LANGUAGES
English: Fluent
Spanish: Fluent
Timeline
Stylist Sales Associate
Kate Spade
09.2025 - Current
Veterinary Assistant Extern
Lindsey Veterinary Care
01.2023 - 03.2023
Sales Associate
Revolve / FWRD
01.2023 - 01.2025
Retail Sales Associate
H&M
01.2022 - 01.2023
Shift Supervisor
Chick-Fil-A
01.2019 - 01.2020
Veterinarian Assistant Certification -
ANIMAL BEHAVIOR COLLEGE
High School Diploma -
BUENA PARK HIGH SCHOOL