LISSETTE GONZALEZ
Sacramento
Summary
Experienced, patient-oriented healthcare professional with a proven track record in fast-paced environments. Thriving on the opportunity to assist others, adept at effectively communicating with a diverse range of individuals. Hands-on experience brings a compassionate approach to providing exceptional care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Patient Services Representative/Referral Coordinator
Alameda Health System, Highland Hospital
04.2014 - Current
- Patient registration
- Insurance verification
- Transferring and allocating authorizations
- Determining and collecting co-pays
- Reception and general clerk duties
- Scheduling off of recall lists with a minimum of 250 patients per list
- Reminder calls
- Scheduling and developing referrals for the Dental clinic
- Process and submit referral prior authorizations
- CPT, ICD-10 allocation
- Assist with scheduling outpatient/inpatient appointments (EEG, VEEG, EKG)
Student Intern
Roseville Care Center
09.2024 - 01.2025
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
Front Desk Lead/Medical Legal Coordinator
Pain & Rehab Consultants
09.2007 - 02.2008
- High volume patient check-in/out
- Daily overview of Acupuncture scheduling
- Daily overview of Doctor/PA patient flow
- Eligibility verification
- Surgical Authorizations
- Assisting Doctors with QMEs and AMEs
- Chart preparation
Education
Certificate of Technical Studies - LVN
Unitek College
Sacramento02-2025
High School Diploma - General Studies, Emphasis in Radiologic Science
Berkeley High School
Berkeley, CA01.2004
Skills
- Microsoft Word
- Microsoft Excel
- Soarian Financials
- Wellsoft
- Epic
- Point Click Care
Certification
- Licensed LVN
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Student Intern
Roseville Care Center
09.2024 - 01.2025
Patient Services Representative/Referral Coordinator
Alameda Health System, Highland Hospital
04.2014 - Current
Front Desk Lead/Medical Legal Coordinator
Pain & Rehab Consultants
09.2007 - 02.2008
High School Diploma - General Studies, Emphasis in Radiologic Science
Berkeley High School
Certificate of Technical Studies - LVN
Unitek College
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