Summary
Overview
Work History
Education
Skills
Timeline
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Lissette Cienega-Ornelas

Santa Rosa

Summary

Dynamic professional with a proven track record in customer service and sales expertise, notably on Depop. Excelled in relationship building and complex problem-solving, reducing shrinkage by implementing effective loss prevention strategies at Walmart. Highly adept at fostering team collaboration and enhancing customer satisfaction through exceptional service and sales strategies.

Overview

2023
2023
years of professional experience

Work History

Sales Associate/Small Business Owner

Depop
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled transactions efficiently while adhering to company handling policies, ensuring accuracy in all financial exchanges.
  • Developed client rapport resulting in increased retention.
  • Handled product returns, exchanges and refunds as per policies.
  • Acquired superior quality garments.
  • Expertly photograph items with professional lighting setups.
  • Packaged orders ensuring extra items were included.
  • Applied strategic keyword usage to drive ecommerce sales.
  • Identified and leveraged trending styles for increased revenue.
  • Preparing and reworking items for customer like ability
  • Styled mannequins to inspire customer outfit choices.
  • Increased client satisfaction through personalized fashion consulting.

Babysitter

Freelance
  • Ensured tidiness in children's rooms along with cleaning dishes and clothes.
  • Facilitated daily readiness and meal preparation for children.
  • Maintained well-being, safety, and enrichment at all times.
  • Maintained a hygienic and organized environment consistently.
  • Monitored children's activities and ensured safety.
  • Monitored and responded promptly to children's needs.
  • Crafted nutritious meals and snacks consistently.
  • Designed and implemented daily activities tailored for children.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Adhered to parents' specific instructions regarding child's needs and activities.

Volunteer

Redwood Foodbank
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Maintained quality of perishable goods for customers.
  • Ensured proper temperature control by organizing produce into designated zones.
  • Organized and bagged various customer-chosen produce.
  • Enhanced teamwork through regular interaction with diverse people.
  • Consistently handled, lifted, and transported 30-50 pounds of product.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.

Loss Prevention

Walmart
11.2020 - 05.2022
  • Implemented loss prevention measures to minimize shrinkage rates in the bulk foods department.
  • Spearheaded loss prevention efforts, identifying potential theft risks and implementing security measures as needed.
  • Implemented loss prevention strategies to minimize instances of theft or damage to merchandise.
  • Provided exceptional customer service while maintaining vigilance for potential loss prevention issues.
  • Implemented loss prevention measures, reducing instances of theft and shrinkage during night shifts.
  • Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
  • Managed cash register and handled various payment methods.
  • Analyzed surveillance recordings to identify potential incidents.
  • Implemented effective store safety measures.
  • Oversaw team operations to ensure task completion and productivity.
  • Implemented and maintained anti-theft procedures.
  • Facilitated teamwork and collaboration with colleagues at each workstation.

Education

4 Years -

Analy High School
Sebastopol, CA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Conflict resolution
  • Sales expertise
  • Product sales
  • Complex Problem-solving
  • Customer needs assessment
  • Sales strategies
  • Meeting deadlines
  • Upselling
  • Cash handling
  • Stocking and receiving
  • Store opening and closing
  • POS system operation
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest relations
  • Sales training
  • Payment processing
  • Inventory tracking
  • Merchandise display
  • Brand promotion
  • Relationship selling
  • Sales trends
  • Fraud detection
  • Self-checkout assistance
  • Friendly and outgoing
  • Customer engagement
  • Verbal and written communication
  • Task prioritization
  • Merchandising
  • Calm demeanor
  • Energetic self-starter
  • Positive and professional
  • Highly dependable
  • Critical thinking
  • Computer skills
  • Active listening
  • Calm under pressure
  • Works well in fast paced environments
  • Team collaboration
  • Reliability and punctuality
  • Cleaning and sanitizing
  • Order taking
  • Product restocking

Timeline

Loss Prevention

Walmart
11.2020 - 05.2022

4 Years -

Analy High School

Sales Associate/Small Business Owner

Depop

Babysitter

Freelance

Volunteer

Redwood Foodbank

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Lissette Cienega-Ornelas