Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Lisseth Ascencio Gomez

Huntington Beach

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

17
17
years of professional experience

Work History

Style Consultant

Target
Huntington Beach
06.2023 - Current
  • Advised customers on current fashion trends and styling options.
  • Assisted in creating visual merchandising displays for apparel sections.
  • Collaborated with team members to maintain organized stockrooms and displays.
  • Provided personalized styling recommendations based on customer preferences.
  • Conducted product knowledge training sessions for new team members.
  • Engaged with customers to understand their fashion needs and concerns.
  • Implemented seasonal product promotions to enhance customer experience.
  • Monitored inventory levels and communicated restock needs to management.
  • Verified pleasing product display and accessibility for client's shopping experience by monitoring sales floor, stocking inventory and replenishing products.
  • Supported other departments within the business as required.
  • Maintained a high level of professionalism while interacting with customers in person or over the phone.
  • Greeted clients warmly and analyzed fashion needs and desires while identifying products for consideration.
  • Provided personal styling advice to clients based on their individual needs and preferences.
  • Recommended fashion trends and seasonal looks to customers.
  • Identified potential customer service issues before they arise and provided solutions to ensure client satisfaction.
  • Assisted with the selection of clothing items in store or online.
  • Focused attention solely on client through entire sales process.
  • Received payments, processed purchases and issued receipts.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Collaborated with team members to maintain store organization and cleanliness.
  • Utilized point-of-sale systems for efficient transaction processing and inventory tracking.

Processor

Laleh Ensafi ESQ
Newport Beach
02.2016 - 12.2022
  • Managed a team of 5
  • Performed a QA review of incomplete packages missing items and generated missing items letter for accuracy based on the required documents
  • Handled critical deadlines and projects as assigned by Attorney
  • Processed legal documents for timely submission to courts and clients.
  • Assisted in managing client files and ensuring data accuracy.
  • Coordinated communication between clients and legal staff effectively.
  • Managed scheduling of appointments and meetings for the attorney.
  • Maintained organized records for easy retrieval of information.
  • Prepared correspondence and legal briefs for review by attorneys.
  • Conducted research to support case preparations and documentation needs.
  • Facilitated onboarding of new clients by gathering necessary information promptly.
  • Filed paperwork according to standard operating procedures and entered data points into tracking system.
  • Processed documents to maintain records and files.
  • Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
  • Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
  • Maintained strong relationships with internal departments such as underwriting and funding teams.
  • Provided assistance to underwriters in the review process of loans.
  • Verified borrower information including income, assets, liabilities and employment history.
  • Reviewed documentation from third parties to ensure accuracy before submitting them to underwriters.
  • Maintained accurate records of all loan transactions in database systems.
  • Responded promptly to inquiries from customers regarding their loans status or any other related issues.
  • Maintained a database of applicant information, processing stages, and outcomes.
  • Utilized specialized processing software and systems effectively.
  • Entered data from applications into processing software, maintaining high data integrity.
  • Participated in training sessions to stay updated on industry regulations and technology.
  • Reviewed and verified loan documents for accuracy and completeness.
  • Collaborated with underwriters and loan officers to resolve application issues.
  • Managed multiple applications simultaneously, prioritizing tasks to meet deadlines.
  • Communicated status updates and decisions to applicants in a timely manner.
  • Assisted customers with inquiries and resolved issues efficiently.
  • Collaborated with team members to enhance customer satisfaction.
  • Maintained accurate records of customer interactions and transactions.
  • Handled escalated complaints with professionalism and care.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries

Phone Bank Representative

Orange County Registrar of Voters
Santa Ana
06.2021 - 09.2021
  • Assisted voters with registration and ballot inquiries during election periods.
  • Processed voter applications and maintained accurate records in database systems.
  • Educated the public on voting procedures and election timelines effectively.
  • Coordinated training sessions for new staff on customer service protocols.
  • Addressed voter concerns promptly to ensure a positive experience at polls.
  • Collaborated with team members to streamline workflow and improve service efficiency.
  • Monitored election day operations to support smooth voting processes across locations.
  • Implemented feedback mechanisms to gather insights from voters for service enhancement.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Verified customer information to ensure accuracy of account data.
  • Prepared and maintained production schedules for various projects.
  • Collaborated with directors and producers to ensure project goals were met.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Managed high call volumes while maintaining quality service standards.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Processed incoming and outgoing mail efficiently and accurately.
  • Assisted with data entry using Microsoft Office and company-specific software.
  • Performed general clerical duties including photocopying, scanning, and faxing documents.
  • Organized and filed documents, both physically and electronically.
  • Greeted visitors in a professional manner upon their arrival at the office.
  • Answered customer inquiries by phone and in person.

Junior Loan Processor

James Conkey, ESQ.
Laguna Beach
02.2014 - 01.2016
  • Communicated with clients to gather necessary documentation.
  • Processed loan files through internal management systems.
  • Coordinated with underwriters to resolve application issues.
  • Collaborated with team members to streamline processing workflows.
  • Responded to customer inquiries regarding their loan status or other issues.
  • Maintained accurate records of all loans processed and updated database accordingly.
  • Communicated regularly with clients throughout the entire loan process.
  • Processed loan modifications, renewals, and extensions as requested by customers.
  • Provided support for underwriting functions such as income calculations, debt ratios.
  • Ensured that all necessary documentation was received from borrowers prior to loan approval process.
  • Assisted in the preparation of loan closing packages for review by senior processors.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Created and completed loan submission packages.
  • Calculated income, assets and liabilities to meet lender requirements.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders.
  • Filed completed packages quickly and efficiently.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Monitored and ensured timely processing of loan applications to meet closing dates.
  • Conducted verification of employment, income, and deposits to support loan decisions.
  • Coordinated appraisal orders and reviewed appraisal reports for accuracy and compliance.
  • Provided excellent customer service, maintaining high satisfaction levels among borrowers.

Customer Service Representative

Michael Johnson, ESQ
Irvine
11.2008 - 01.2016
  • Assisted customers with inquiries via phone and email communication.
  • Resolved customer complaints by identifying issues and providing solutions.
  • Collaborated with team members to enhance service quality and efficiency.
  • Conducted follow-up calls to ensure customer satisfaction after service interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Collected deposits or payments and arranged for billing.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Mentored junior team members and managed employee relationships.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Greeted customers warmly and ascertain problem or reason for calling.
  • Processed orders, forms, applications, and requests.
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Utilized computer technology to handle high call volumes.
  • Collaborated with colleagues from other departments for cross-functional projects.
  • Answered incoming customer calls regarding service inquiries, complaints, billing questions and general product information.
  • Managed high volumes of incoming calls efficiently and professionally.
  • Documented customer interactions accurately in the CRM system.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

High School Diploma -

South Gate High School
South Gate, CA
06-2001

Some College (No Degree) - Medical Social Work

USC Medcor Program
Los Angeles, CA

Skills

  • Visual merchandising
  • Product knowledge
  • Fashion trend analysis
  • Personal styling
  • Inventory management
  • Customer relationship management
  • Team collaboration
  • Effective communication
  • Customer engagement
  • Styling
  • Money handling
  • Active listening
  • Multitasking
  • Strong work ethic
  • Multitasking capacity
  • Bilingual
  • Document processing
  • Data entry
  • CRM software
  • Administrative support
  • Call center procedures
  • Microsoft Excel
  • Typing proficiency
  • Multi-line phone talent
  • Calm demeanor
  • Clerical support
  • Adaptive team player
  • Appointment scheduling
  • Filing
  • Email management
  • Spreadsheets
  • Document management
  • Processing software
  • Time management
  • Attention to detail
  • Discrepancy research and resolution
  • Sorting and packaging
  • Customer service
  • Document review
  • Paperwork management
  • Loan payment processing
  • Multitasking and organizing
  • Picking and packing
  • Software utilization
  • Client communication
  • Emotional intelligence
  • Deadline oriented
  • Professionalism and ethics
  • Appraisals

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Style Consultant

Target
06.2023 - Current

Phone Bank Representative

Orange County Registrar of Voters
06.2021 - 09.2021

Processor

Laleh Ensafi ESQ
02.2016 - 12.2022

Junior Loan Processor

James Conkey, ESQ.
02.2014 - 01.2016

Customer Service Representative

Michael Johnson, ESQ
11.2008 - 01.2016

High School Diploma -

South Gate High School

Some College (No Degree) - Medical Social Work

USC Medcor Program

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Lisseth Ascencio Gomez