Lisset Vasquez
Lake Forest
Summary
Results-driven restaurant owner with over a decade of experience in managing operations, budgeting, and staff training. Known for implementing efficient processes that elevate customer service and drive profitability. Experienced customer service professional with a strong focus on complaint resolution and customer engagement. Proven ability to manage operations and ensure satisfaction while maintaining a courteous and patient demeanor. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Arco Am/Pm
Lake Forest
11.2025 - Current
- Assisted customers with inquiries and provided product information.
- Handled cash transactions and maintained accurate register operations.
- Resolved customer complaints and ensured satisfaction through effective communication.
- Collaborated with team members to maintain a clean and safe environment.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Restaurant Owner
Peruvian Cuisine
01.2012 - 01.2024
- Managed daily restaurant operations ensuring smooth service flow.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Maintained relationships with suppliers and distributors in order to secure best deals on orders placed.
- Implemented operational procedures to maximize efficiency while minimizing costs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records.
- Analyzed financial reports to identify areas of improvement or cost savings opportunities.
- Coordinated marketing efforts to promote special events and seasonal dishes.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
Education
Bachelor - Tourism And Travel Management
Universidad En Nor De Simian
Peru01-2010
Skills
- Customer support
- Problem solving
- Budgeting processes
- Customer engagement
- Empathy and patience
- Order processing
- Courteous demeanor
- Order fulfillment
- Data collection
- Hospitality and accommodation
- Cash handling
- Product knowledge
- Complaint resolution
- Technical assistance
- Inventory management
- Conflict resolution
- Social media marketing
Timeline
Customer Service Representative
Arco Am/Pm
11.2025 - Current
Restaurant Owner
Peruvian Cuisine
01.2012 - 01.2024
Bachelor - Tourism And Travel Management
Universidad En Nor De Simian