Lisset Andrade
Brea
Summary
Experienced with managing medical office operations and patient interactions. Utilizes effective communication and organizational skills to enhance clinic efficiency. Knowledge of healthcare protocols and procedures, ensuring compliance and high standards of care.
Overview
15
15
years of professional experience
Work History
Supervisor Medical Assistant
California Skin Institute
11.2018 - Current
- Schedule appointments, answer phone calls from physicians, pharmacies and patients
- Setup and assist in the execution of in-office procedures and surgeries including Mohs Surgery
- Submit authorizations for medications, office visits, in-office procedures
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Facilitated a positive work environment by fostering teamwork and collaboration among staff members.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
Medical Assistant
Head and Neck Associates of Orange County
12.2015 - 11.2018
- Schedule appointments, answer phone calls from physicians, pharmacies and patients
- Setup and assist in the execution of in-office procedure and surgeries
- Authorize medications, CT/MRI scans, in-office procedures, and outpatient surgeries
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant
Marinelli & Feldman, M.D.’S
04.2013 - 11.2014
- Perform E.M.R., Bladder Scan’s, Rooming patients, Change Foley Catheters & Perform In & Out Cauterization, Medication Installation: Elmiron, Heprin, Rimso, Mitomycin, BCG
- Authorize CT, MRI, and Medications
- Set up for & assist with: Cystoscopy, Vasectomy, Prostate Biopsy’s, Urethral Dilation, Botox, TUMT, InerStim, Pelvic and Vaginal exams
Front Office Specialist
Santa Ana Health Clinic
07.2010 - 04.2013
- Retrieve and store charts, room patients and obtain vitals, dispense H-wave units
- Schedule appointments for procedures: MRI’s, videofluroscopy, ultrasound, sleep study
Education
Medical Assistant Certificate -
Summit Career College
Anaheim, CA07.2010
Skills
- Clinical leadership
- Staff training and supervision
- HIPAA compliance
- Insurance authorizations
- Fluent in Spanish
- EMR / EHR
Languages
Spanish
Native or Bilingual
Timeline
Supervisor Medical Assistant
California Skin Institute
11.2018 - Current
Medical Assistant
Head and Neck Associates of Orange County
12.2015 - 11.2018
Medical Assistant
Marinelli & Feldman, M.D.’S
04.2013 - 11.2014
Front Office Specialist
Santa Ana Health Clinic
07.2010 - 04.2013
Medical Assistant Certificate -
Summit Career College
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