Lissa Kim Lookman
Burnaby,BC
Summary
Compassionate and reliable Residential Support Worker at Atira Women's Resource, skilled in crisis intervention and client documentation. Demonstrated adaptability and problem-solving abilities while fostering independence in clients. Proven track record of maintaining safety and promoting a nurturing environment, effectively managing challenging behaviors to enhance resident well-being.
Overview
2
2
years of professional experience
Work History
Residential Support Worker
Atira Women's Resource
07.2012 - 01.2014
- Provided compassionate support to individuals in crisis, fostering a safe and nurturing environment.
- Monitored client progress and reported changes in behavior or needs to the appropriate staff.
- Implemented conflict resolution strategies, maintaining a peaceful living atmosphere for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Remained alert to problems or health issues of clients and competently responded.
Server/Bartender
Stan’s Pizza
10.2011 - 07.2012
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Delivered exceptional customer service in fast-paced dining environment.
Education
Bachelor of Arts - Criminology
Simon Fraser University
VancouverCriminology Diploma -
Douglas College
New WestminsterSkills
- Daily logs and client documentation
- Resident supervision
- Working independently
- Willingness to learn
- Teamwork and collaboration
- Empathy and compassionate care
- Adaptability and flexibility
- Verbal and written communication
Timeline
Residential Support Worker
Atira Women's Resource
07.2012 - 01.2014
Server/Bartender
Stan’s Pizza
10.2011 - 07.2012
Bachelor of Arts - Criminology
Simon Fraser University
Criminology Diploma -
Douglas College