Lissa Rukande
Edmonton,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Eyewear Consultant
Clearly, West Edmonton Mall
01.2022 - 09.2023
- Receiving shipments of glasses; verifying prescriptions in lenses and dispensing to customers with proper lens education and frame adjustments
- Obtained several positive Google reviews through exceptional customer service and compassionate healthcare
- Completing accurate measurements necessary for spectacle purchases (PD measurement and OC/Segment heights) and finished 25 customers a day by making adjustments to their frames
- Training new staff on all software (POS systems, ticketing system, MS) to feel comfortable when their glasses arrived in store Answered phone calls and emails, regularly following up with clients to ensure their vision healthcare has been well taken care of
- Enhanced sales performance by building strong rapport with clients and understanding their specific eye wear requirements.
Frontline Receptionist
The Family Centre, Jasper Ave
01.2021 - 01.2022
- Answering and directing inbound calls; scheduling/confirming appointments, taking detailed messages when necessary, providing answers when possible
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office equipment
- Coordinated and communicated with doctors of other businesses to receive and send accurate patient information
- Diligently reviewed health, safety and sanitation processes throughout the office area and enforced processes to promote security and safety
Education
High School Diploma -
Ross Sheppard, Edmonton
Edmonton, AB05.2015
Bachelor of Science - Optometry
Northern Alberta Institute of Technology
05.2024
Skills
- Problem-solving abilities
- Active listening
- Organizational Skills
- Customer Service
- Client Relations
- Time Management
Timeline
Eyewear Consultant
Clearly, West Edmonton Mall
01.2022 - 09.2023
Frontline Receptionist
The Family Centre, Jasper Ave
01.2021 - 01.2022
High School Diploma -
Ross Sheppard, Edmonton
Bachelor of Science - Optometry
Northern Alberta Institute of Technology
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