Lissa Preciado
Riverside
Summary
Detail-oriented administrative professional with expertise in optimizing office operations across various educational environments. Skilled in staff training, resolving complex inquiries, and maintaining confidentiality of records, leading to improved service delivery and customer satisfaction. Bilingual in English and Spanish, with strong proficiency in Microsoft Office and Google Workspace.
Overview
26
26
years of professional experience
Work History
Bilingual Secretary II
San Bernardino City Unified School District
01.2022 - Current
- Provided the first point of contact for a high-volume front office serving over 300 students, staff, and visitors each week
- Coordinated daily office operations, managing schedules, communications, and administrative workflows to ensure seamless service delivery
- Resolve 20+ weekly inquiries and concerns, including sensitive situations, with professionalism and strong customer service
- Prepare reports, correspondence, and documentation with a high level of accuracy using Microsoft Office and Google Workspace
- Maintain and organize confidential records in compliance with FERPA and district policies
- Supported coordination of meetings, events, and staff activities, enhancing office efficiency and promoting effective communication
- Trained and guided support staff and student assistants on office procedures and customer service standards to elevate service quality
Human Resources Representative
Roger Cleveland Golf, Inc.
01.2008 - 01.2012
- Supported HR operations for 100+ employees, including onboarding, benefits administration, and employee relations
- Coordinated onboarding processes, enhancing new hire experience and minimizing processing errors
- Managed employee records and benefits data with strict confidentiality and accuracy
- Resolved employee concerns, strengthening communication processes across departments
- Assisted with compliance for FMLA, CFRA, and company policies, ensuring adherence to regulations
Benefits Representative I
ACC Capital Holdings
Orange
10.2005 - 07.2006
- Executed administration of employee health and welfare plans, covering medical, dental, vision, disability, life, and FSA.
Facilitated resolution of employee concerns by providing accurate enrollment and coverage details.
Resolved medical claim issues through proactive communication with contract carriers.
Processed forms to address and resolve employee benefits inquiries efficiently.
Audited associates' online benefit enrollments and alterations for accuracy.
Assisted in managing the annual benefits open enrollment process effectively.
Managed administration of leaves of absence, including handling disability claims.
Supervised executive reimbursement benefits ensuring adherence to policies. - Executed the processing of employee benefits claims to ensure timely and accurate resolution.
- Provided detailed education to clients about benefits options and enrollment procedures.
- Addressed employee inquiries about health and wellness programs, providing tailored guidance to enhance understanding and participation.
Human Resources Representative
Alstyle Apparel, Inc.
01.2000 - 01.2005
- Supported HR and administrative operations for large workforce, facilitating recruitment and onboarding processes
- Coordinated company meetings, trainings, and employee events, enhancing engagement for 50+ participants
- Maintained personnel records and ensured compliance with federal and state regulations
- Collaborated with leadership to streamline organization and communication processes
Education
Bachelor of Science - Business Administration
University of California
Riverside01-2024
Associate Degree - Business
San Bernardino Valley College
San Bernardino, CA01-2022
Skills
- Administrative coordination
- Front desk management
- Customer service
- Scheduling and logistics
- Meeting coordination
- Records confidentiality
- Microsoft Office applications
- Google Workspace tools
- Inventory management
- Staff supervision and training
- Problem solving
- Written correspondence
Timeline
Bilingual Secretary II
San Bernardino City Unified School District
01.2022 - Current
Human Resources Representative
Roger Cleveland Golf, Inc.
01.2008 - 01.2012
Benefits Representative I
ACC Capital Holdings
10.2005 - 07.2006
Human Resources Representative
Alstyle Apparel, Inc.
01.2000 - 01.2005
Bachelor of Science - Business Administration
University of California
Associate Degree - Business
San Bernardino Valley College